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End User Computing Diagnostic Engineer

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Location: London, England, United Kingdom
Job ID: 44647
Date Posted: Jan 26, 2020
Segment: Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail Limited
Profession (Job Category): Information Technology
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: No

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Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the UK, Europe and Japan? Come and join the fastest growing rail business in the world!

As a global provider of total railway solutions, Hitachi Rail has a growing international presence and product range. We are leading the largest rail modernisation project in UK history and delivering the UK’s next generation of rolling stock. We are working to Inspire the Next – and this is your chance to be part of it.

Your new role

As an End User Computing Diagnostic Engineer, you’ll play a unique role in supporting our on train Test Engineers with their specialised testing equipment. Unlike other similar roles where you would be working form an office, in this role you will have the opportunity to travel across our depot network and work on trains! We’ll support you achieve your career goals, through providing access to a variety of training and development opportunities!

Specifically you will be responsible for building, maintaining and supporting our diagnostic laptop estate.

In this exciting new role you will:

  • Day to day management and support of HRE Diagnostic laptop Fleet.

  • Use the IT toolset to report and manage status of devices (SCCM, SNOW, Avecto, McAfee EPO)

  • Create builds and application packages using SCCM/WSUS

  • Work closely with train technicians to understand software configuration and usage

  • Documentation of builds, software versions and configuration 

  • Coordination of application removal/deployment and update

  • Liaison with Business Engagement and business managers and process owners to ensure ongoing IT requirements are fully satisfied

  • Provision and support of localised diagnostic IT systems

  • Working closely with other IT Management team members to ensure HRE IT strategy and approach aligns to Maintenance requirements and adheres to HRE IT standards


About you

  • Good communication skills both written and verbal with the ability to communicate effectively with business managers
  • Advanced level experience in providing 2nd line end-user support for a multi-site organisation (>2,000+ end users)
  • Wintel hardware management – build automation using SCCM/WSUS/OSD
  • SCCM application packaging – Advanced knowledge
  • Windows 7 and 10 – In depth knowledge
  • Office 2016 – Advanced Knowledge
  • Solid understanding and experience of administering the following:
  • Microsoft Back Office Systems (Active Directory / Exchange / SCCM)

  • Mobile Device Management (MobileIron)

  • Remote Access systems
  • Networking – DNS, DHCP, File sharing, Printing, LAN/WLAN

  • Endpoint protection – anti-virus, anti-malware (McAfee)

  • A high degree of competency in problem assessment and solving within an ITIL framework
  • Extensive practical experience in supporting a complex environment of devices and business applications
  • Familiarity with incident/request management systems (ServiceNow)
  • Able to produce and maintain accurate support documentation
  • A good understanding of Change processes within an ITIL framework



  • ITIL v3 Foundation or equivalent experience

Why Hitachi Rail?

At Hitachi Rail you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

We offer a competitive salary and annual leave entitlement as well as a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

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