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Senior Microsoft Dynamics CE (CRM) Consultant

Location: Porto, Porto District, Portugal
Job ID: 743999703854675HS
Date Posted: Aug 21, 2020
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 400,000 people worldwide. Through systems integration, Hitachi Solutions strives to provide business solutions and products to customers in a diverse set of countries and regions including Asia, North America and Europe.

The Business Solutions division of Hitachi Solutions' is a fast growing and leading Microsoft Partner in providing industry-based solutions using Microsoft Dynamics365 and cloud technology. Our teams provide advice and expertise to a diverse range of customers before designing and deploying bespoke ERP, CRM and business intelligence applications that we continue to service and support post go-live. Our people are passionate about technology, whether they are developers with deep technical expertise or more general technology practitioners with business acumen.

Job Description

Key Accountabilities

• Maintains a thorough knowledge of the organization and adheres to all organizational standards

• Responsible for design, build, test and deployment efforts for Microsoft Dynamics 365 CE technology solutions

• Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role

• Write development specifications and interface with customers to test modifications and resolve any issues that arise

• Execute assigned tasks within a structured project environment and lead consultants in various project work streams

• Analyse customer needs and participate in the design and architecture of business process solutions

• Responsible for completeness and quality of functional design

• Translate business requirements into Microsoft Dynamics 365 CE functional and configuration requirements

• Responsible for testing and documenting the Microsoft Dynamics 365 CE configuration

Key Responsibilities

• Implement and deploy Microsoft Dynamics 365 CE

• Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement

• Gather and understand client functional requirements including workshop attendance and participation

• Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics 365 CE

• Configure the application to meet a client's requirements using the Microsoft Dynamics 365 CE, PowerPlatform and Customisation Tools.

• Identify creative workarounds to meet requirements without the development of custom code

• Understand the functional capabilities and limitations for out of the box functionality as well as custom code

• Design and integrate business processes and data flows between Microsoft Dynamics 365 CE applications and other applications, such as back office/ERP applications

• Train client personnel on the usage and administration of Microsoft Dynamics 365 CE (functional user training and technical training)

• Develop high level project work plans

• Lead discussions with clients

• Develop documents covering design, build and testing with adherence to Hitachi Consensus Methodology

• Compliance with the Hitachi Solutions Europe Ltd Timesheet Policy.

Key Performance Indicators

• Project Delivery to acceptable standard of Quality

• Project Delivery to agreed timescales

• Scope Management

Key Outputs

• CE Implementation and Module configuration

• Solution Design Document

• Azure DevOps working including Analysis, Build, Unit Test and Documentation


Key Competencies

• Microsoft Dynamics 365 CE forms, screens, views, workflows and reports development

• Programming languages - C#, JavaScript / TypeScript, JS UI Frameworks (e.g. React JS, Angular JS), ASP.NET / MVC, HTML.

• Architect / design Microsoft Dynamics 365 CE systems, related customizations, portals, and reports

• Microsoft Dynamics 365 CE development or integration best practices

• Microsoft Portals

• Technical specifications documentation

• Data migration and integration mappings using SQL Integration Services, Scribe or Web Services

• PowerBI

• SharePoint
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