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Offshore Service Manager

Location: Hyderabad India
Job ID: 31372HV
Date Posted: Jan 30, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Sales
Job Schedule: Full-time

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The Company

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

The Role

We are seeking Service Manager

Responsibilities

The offshore SM would help with:
  • Service Management analytics.
  • creating, running, analyzing reports that help us manage tickets (INC, SREQ, CHG, PRB, etc)
  • Review of tickets for quality management
  • Help with escalations as needed
  • Preparing status reports
  • Other service management administration

Qualifications

  • BE/ Btech/ PG from any reputed institutes


We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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