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Field Service Engineer II (AZ-BP)

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Location: Phoenix, Arizona, United States
Job ID: 45113
Date Posted: Feb 18, 2020
Segment: High-Tech
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High Technologies America, Inc.
Profession (Job Category): Engineering
Job Type (Experience Level): New Graduate
Job Schedule: Full-time
Remote: No

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In this developmental position, the Field Service Engineer II (FSE) is spending a large portion of their time training under close supervision.  The FSE typically receives detailed instructions on all work assignments, acquires job skills, and learns company polices and procedures to perform routine tasks.  The FSE learns the hookup process for specific tools as well as their basic operation.  Continued training programs are given to develop specific instrument skills, knowledge, and service techniques.  The FSE is interfacing with customers and developing relationships with co-workers and managers.



·    Complete assigned formal training with a grade of 75 or more on all tests

·    Complete assigned On the Job Training (OJT) with the goal of instrument certification

·    Manage and maintain traveling inventory according to department policy and procedure

·    Protect and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.)

·    Pick up and return messages and service calls from customers in a manner meeting service department policies

·    Maintain appropriate records of all work performed and training received

·    Comply and adhere to company policies

·     Portray professionalism and pride in appearance while conforming to policy

·     Provide a positive attitude to all employees and customers

·     Other duties as assigned





·   BS degree in Electrical Engineering (or related field) or equivalent   combination of education and experience required





·    Knowledge of analog and digital circuitry

·    Experience using digital volt meters, oscilloscopes, hand tools, and computers

·    Ability to read electrical schematic

·    Basic Knowledge and understanding of physics and chemistry

·    Must have and retain valid driver’s license in resident State.  Must be insurable by our insurance company

·    Must be eligible for and receive company credit card

·    Willingness to relocate and/or travel





·    Demonstrate strong work ethic

·    Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customer

·    Demonstrate ability to effectively communicate information to customers and management regarding service activities and schedules

·    Demonstrate ability to follow precise instruction

·    Demonstrate ability to perform selected routine service calls (Preventive Maintenance and Basic Emergency Service) on one or more models of a product line (measured by instrument certification)

·    Demonstrate ability to hookup and obtain a beam on instruments selected by immediate manager

·    The ability to work from schematics using various test equipment and mathematical calculations specific to electronic

·    Ability to effectively interface with customers, service department personnel and other

·    Ability to provide preventive maintenance and basic emergency service on specified instruments

·    Ability to Hook Up and obtain a Beam on specified instruments

Equal Opportunity Employer (EOE)-Females/Minorities/Veterans/Individuals with Disabilities

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