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Post-sales Technical Support

Location: Taipei Taiwan
Job ID: 1005703HV
Date Posted: Mar 5, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Sales
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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The Company

Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., helps data-driven leaders use the value in their data to innovate intelligently and reach outcomes that matter for business and society - what we call a double bottom line. Only Hitachi Vantara combines 100+ years of experience in operational technology (OT) and 60+ years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetize data for better customer experiences, new revenue streams and lower business costs

The Role

Senior Post-Sales technical representative

Required to work during non-office hours and weekend in roster basis.

It is required to work as a team to provide technical supports for our end-customer and service partners. In addition, this role is also required acting a bridge, technical and communication-wise, between end-customer/ Service partner and our Global Support Center (GSC).

Responsibilities

    • Responsible for on-site installation, support and troubleshooting.

    • Develops and monitors technical product support policies and procedures.

    • Responsible for services growth and profitability targets.

    • Determines the resources needed for each install, upgrade or implementation service.

    • Matches skills, knowledge and availability to customer needs. Ensures the engineers are current with the latest technologies, processes and procedures.


We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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