Hitachi Honolulu JV (HHJV) is looking for an enthusiastic self-motivated - Train and Stations Supervisor to work on our Honolulu Rail Project. As the successful candidate your ideas for continuous improvement and creativity are welcome. The position is based in Pearl City/Honolulu, HI. Who We Are Hitachi Rail
is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.
Train and Stations Supervisor supervises, scheduled, directs and evalutates employees engaged in work of varying degrees of difficulty and responsibility including customer service; the operation of station controls; the supervision of manual/ mechanical/specialized cleaning of stations and environs; refuse collection; and all other related work. Supervise and assign station personnel; provide customer service; conduct inspections and recommend appropriate action to improve the condition of stations and station equipment; prepare and analyze reports; drive a motor vehicle; and perform related work.
Train and Stations Supervisor during emergency situations shall have direct responsibility for the safe, timely and proper operation of Honolulu Rail multi-unit rail service cars in accordance with the rules, regulations and special instructions governing such operation. They operate rail cars in revenue and non-revenue service, and in yard or terminal service; may prepare trains for service and switch cars in yards; in revenue service, convey passengers over assigned routes; may open and close doors in stations and terminals; may make announcements.
Under general supervision, the Train and Stations Supervisor will:
•Direct Station Operators and Senior Station Operators
•Provide direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers' questions, concerns, and complaints
•Offer customers accurate, helpful travel and transit system-related information
•Provide assistance to customers in the use of ticket equipment
•Explain to customers various options and policies
•Monitor the proper operation of elevators and escalators
•Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences
•Direct customers during busy peak times
•Assist with emergency station and train evacuations
•Request police and/or medical assistance, as needed; and perform related work.
•Operates trains as requires
•Other duties as assigned
Train and Stations Supervisor will require to work rotating shifts including nights, Saturdays, Sundays, and holidays.
Some of the physical activities performed by Station Operators and environmental conditions experienced are: working outside; working on noisy, environmentally exposed rail platforms; communicating with passengers over loud background noises; working in spaces with relatively moderate dust/dirt levels; and walking/riding up and down stairways, ramps, and escalators/elevators.
•Excellent customer service skill
•Five (5)+ years of experience in customer service leading people
•Ability to use computers and tablets
•Able to distinguish colors
Desired Skills/ Knowledge:
•Five or more years of experience of supervisory experience in rail customer service.
•Second language skills desired but not required.
•High School or equivalent
It is our commitment at Hitachi Rail STS USA Inc. to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at www.Hitachi Rail-sts.com/en/careers.