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Service Coordinator- Gunnedah

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Location: Gunnedah, New South Wales, Australia
Job ID: K9CRN_1582762854
Date Posted: Mar 19, 2020
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

We currently have an exciting and rare opportunity for a motivated and enthusiastic individual to join our team based out of our Gunnedah branch primarily supporting Mining and Maintenance Projects across the region. In this role you will be part of and based out of our Gunnedah branch ensuring the performance and safety of your team.

Reporting to the Parts and Service Manager you will be responsible for:

  • Manage all scheduled and non-scheduled work to ensure efficient utilisation of labour, equipment and resources to effectively deliver the services required by customer support staff and retail customers
  • Oversee quotations and customer invoicing & authorise payment of supplier invoices
  • Manage financial and productivity performance of the Service team including preparation of budgets, capital expenditure applications, daily controls, and targets within the company's guidelines.
  • Maintain a good working relationship with customers, peers and other departments. Ensure regular meetings are conducted with branch staff to ensure work satisfaction is maintained and provide leadership and coaching to staff members to achieve department goals and KPI's
  • Liaise with our Corporate Services Group, manufacturers & suppliers on all matters
  • Ensure safe work procedures, SWAT's & Hazard identification tools are used and kept up to date
  • Ensuring that staff recruitment, induction & training is aligned to meet department needs

To be successful you will need:

  • Extensive experience in managing a team of trades
  • Trade background with mining industry experience preferred
  • Strong OH&S and risk management process understanding
  • Sound technical knowledge of mining equipment
  • High level of enthusiasm, motivation and a preparedness to go the extra mile
  • Experience in monitoring budgets and allocations
  • Leadership skills including managing a team of tradespersons
  • Experience with Project Management
  • Sound administration and database management experience

In return you will receive:

  • A competitive salray + super and the potential to earn bi-annual bonuses
  • An opportunity to work with a wide range of Hitachi Construction Machinery
  • Access to ongoing OEM training and benefits
  • Excellent safe working conditions
  • A permanent long term career in a growing business
  • Discounted health insurance premiums
  • Great employee benefits including exclusive staff discounts on a range of products and services
  • Access to our Employee Assistance Program (EAP)
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