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End User Computing Engineer

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Location: Newton Aycliffe, England, United Kingdom
Job ID: 45232
Date Posted: Mar 26, 2020
Segment: Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail Limited
Profession (Job Category): Manufacturing
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: Optional

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Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the UK, Europe and Japan? Come and join the fastest growing rail business in the world!

As a global provider of total railway solutions, Hitachi Rail Limited has a growing international presence and product range. We are leading the largest rail modernisation project in UK history and delivering the UK’s next generation of rolling stock. We are working to Inspire the Next – and this is your chance to be part of it.

Your new role

Hitachi Rail Limited are currently recruiting for an experienced End User Computing Engineer to join us at our state of the art manufacturing facility in Newton Aycliffe. This is a permanent position working Monday-Friday on a day’s shift.


In this exciting new role, you will be responsible for providing 2nd line end-user computing support and problem management in a technical and organisationally complex environment.


Specifically, you will be responsible for the following deliverables:

  • Provisioning and maintenance of end-user devices (Laptop / Desktop / Tablet / SmartPhone)
  • Administration of Authentication / Access Control systems (Active Directory, MDM)
  • Lead and take part in end-user and infrastructure projects and service improvement activities across HRE, providing supporting administration and documentation.
  • Work with external service and support providers as required
  • To be aware of, and actively promote and implement Hitachi’s ethos, culture and values.
  • To be involved in Hitachi Rail Europe’s staff development and training and participate in PDP procedures.
  • To adhere to the Hitachi Rail Europe’s Equal Opportunities Policy.
  • To comply with and implement Hitachi Rail Europe’s Health and Safety policy.
  • To undertake any other reasonable duties and responsibilities as may be required
About you

Essential Requirements

  • Fluent written and spoken English. Strong Interpersonal skills, ability to communicate to business managers
  • Advanced level experience in providing 2nd line end-user support for a multi-site organisation (> 500 persons)
  • Wintel Hardware - Management – build automation (SCCM)
  • Windows 10 – In depth knowledge
  • Office 2016 – Advanced Knowledge
  • Solid understanding and experience of administering the following:

o        Microsoft Back Office Systems (Active Directory / Exchange)

o        Mobile Device Management (MobileIron)

o        Remote Access systems

o        Networking – DNS, DHCP, File sharing, Printing, LAN/WLAN

o        Audio Visual/Video Conferencing

o        Endpoint protection – anti-virus, anti-malware (McAfee)

  • A high degree of competency in problem assessment and solving within an ITIL Support Service framework
  • Extensive practical experience in supporting a complex environment of devices and business applications
  • Familiarity with incident/request management systems (ServiceNow)


  • ITIL v3 Foundation or equivalent experience

Desirable Requirements

  • SAP client - support, deployment.
  • Familiarity with Cisco family of network products
  • Experience with scripting and automation.
  • Basic understanding of project management practices.

Why Hitachi Rail Limited?

At Hitachi Rail Limited you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

We offer a competitive salary and annual leave entitlement as well as a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!

Closing date for applications is 25th March 2020.

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