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Tool Progression Services Engineer (OR)

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Location: Hillsboro, Oregon, United States
Job ID: 45297
Date Posted: May 3, 2020
Segment: High-Tech
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High-Tech America, Inc.
Profession (Job Category): Engineering
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: No

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Description

GENERAL DESCRIPTION

The Tool Progression Services (TPS) team is a globally mobile department that supports customers worldwide. This position is will be expected to travel approx. 80% of the time to various customer locations to provide semiconductor equipment support including de-installation, installation, conversion and quality assurance (QA) activities on semiconductor etch equipment including M712E, MU172E, M712XT and M9010.

 

The TPS Engineer works closely with customers to ensure customer satisfaction is achieved by meeting their needs of the business including but not limited to: ensuring quality of service and product has been provided and being able to meet project and ramp timelines as established.  The TPS Engineer is responsible for ensuring that these activities are met while ensuring compliance with cleanroom requirements/procedures and safety protocol/procedures. 


PRIMARY RESPONSIBILITIES

  •  This position is a project based position at our customer sites and is responsible for:  meeting project requirements and timelines in supporting aggressive ramps and tool implementation (prior to the tool being placed in sustaining phase). It requires coordination and technical support for de-installations, installations, conversions/upgrades and quality assurance at customer sites worldwide
  • The TPS Engineer is responsible for working autonomously at times and will be making decisions and judgment while engaging in project activities at the customer site.  
  • The TPS Engineer may be responsible for leading a tool installation.
  • Support HTA/SED’s factory and business office in Japan on various projects i.e. gather new tool data, non-conformity reports, etc. and provide feedback back to Japan.
  • Will be required to work with Kasado representatives to learn best known methods (BKM) and technical approach to new tools being prepared to be implemented at customer locations.
  • Work closely with other functional areas i.e. Field Service/sustaining team to continually improve customer satisfaction
  • Work closely with office in Japan and HTA install teams to support customer projects and timelines
  • Work closely and will highly interface with the customer to ensure their deadlines and requirements are understood and met.  This role will provide direction and guidance back to the customer based upon tool specifications, best known methods (BKMs), technical expertise, etc.
  • Maintain a clean and safe working environment while adhering to clean room protocols and safety procedures
  • Ensuring attention to detail is followed as it pertains to providing quality of service and product to the customer prior to releasing the tool to the customer for sustaining/production
  • Must be willing to backfill and provide support in a field service/sustaining role as needed and applicable.


Qualifications

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

·         Associate’s degree in related field preferred (OR)

·         Equivalent combination of education and work experience

 

EXPERIENCE AND TRAVEL REQUIREMENTS

·        Minimum two to three (2-3) years’ of related industry experience

·        Will be required to complete HTA specific training i.e. Level I, II and III as it pertains to HTA   specific semiconductor etch tools and pass the related certifications.

 

 

SKILLS AND ABILITIES REQUIREMENTS


·         Must have a thorough understanding of a plasma or RF etching system

·         Demonstrates strong verbal and written communication skills (including English)

·         Must be proficient in using Microsoft Office applications including:  Excel, Word and Outlook

·         Must be able to work and support a team environment

·         Must be able to work the required shift (7:00 AM to 4:00 PM Monday-Friday) or as      determined.  In some cases the business may require additional hours/weekend support based on business demands and project needs

·         Will also require the individual to be punctual and dependable due to the nature of the    business

·         Demonstrate the ability to apply technical competency, methods, practices, etc.

·         Must be able to read and interpret conversion documentation and installation

·         Must be able to read and understand electrical and mechanical installation packages

·         Proficiency with the following tools: digital multimeters, associated hand tools, levels and     jacks, calipers and micrometers, surface plates, etc.

·         Must be self-motivated, work independently and able to work for extended periods of times at different customer sites

·         Requires the ability to have excellent project management skills by: being able meet project timelines, keep service activities organized, being able to prioritize tasks and be flexible with tasks as the customer environment may change or evolve while actively servicing project work.

·         Must be able to follow instruction or direction

·         Must be able to travel internationally and domestically up to 80% of the time and with short     notice based on business need

 


Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities


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