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Senior IT Support Engineer

Location: Taicang China
Job ID: 1006349HV
Date Posted: Mar 21, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Information Technology
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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The Company

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

The Role

1.The IT Support Engineer role is responsible for providing Desktop and Technology Operations support services to china end users.
2.Problem solving and request handling, use of diagnostic tools, hands-on assistance and knowing when and how to escalate problems to global support groups.
3.The candidate is responsible to make effective use of available technical resources and provide the service within established service levels.
4.The candidate will be performing installs, moves, adds and change, SCCM/client management, Procurement and Asset management for China IT requirements.
5.The candidate will utilize their knowledge of Networking, Telecom, Audio Visual, Server, Infrastructure and Microsoft Applications to holistically and directly support the China IT environment.
6.The candidate must understand and apply corporate standards for security, applications and support.

Job Functions

1.Desktop support for end users, remote user supporting skill is needed.
2.Manage incident and request tickets and task by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA).
3.Deploy software through SCCM 2012; SCCM Reporting using Microsoft SQL; Supporting Win7, Win10 and limited Apple MacOS; O365 and Skype for Business, amongst other technologies.
4.Interface with third-party support and equipment vendors. Procurement, Shipping and Asset Management work for multiple China locations.
5.Apply professional English business and technical writing skills to create or enhance documents, procedures or results from testing and evaluation work.
6.Provide IT advice and training to staff and management in line with company guidelines, policy and standards.

Qualifications

1.English language proficiency, verbal and written, is essential.
2.Highly self-motivated and directed.
3.Associate Degree or University degree in information technology, or related field (or equivalent experience).
4.At least 4 years of relevant work experience.
5.Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS) certification for Windows 10 highly desired. A+ certification desired.
6.ITIL V3 Foundation Certification desired.
7.Must demonstrate proven experience with PowerShell scripting, Log file analysis, Active Directory, Networking Fundamentals and SCCM.
8.Ability to quickly troubleshoot and resolve problems.
9.Experience in office move/renovation activities covering the infrastructure platform is desired.
10.Excellent customer relations and customer support skills with leadership capability.
11.High degree of interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
12.Experience working in a team-oriented, global, collaborative environment.
13.Valued - Apple MacOS support experience; Service Now experience.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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