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Senior Cash Collection Specialist with German

Location: Krakow Poland
Job ID: 1006579HV
Date Posted: May 5, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Finance
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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About Hitachi Vantara

Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers' experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Join our team and our employee-focused culture and help drive our customers' data to meaningful customer outcomes.

About Hitachi Medical Systems Europe (HMSE)

You will be dedicated to support the Healthcare Business Unit, which is represented by Hitachi Medical Systems Europe Holding AG, Zug, Switzerland. The company is a first-choice supplier of open and powerful high-field MRI systems, multi-slice CT systems as well as medical ultrasound, endoscopic and tomography systems (NIRS). Ultrasound expertise encompasses clinical applications such as radiology, internal medicine, obstetrics/gynaecology, cardiology, gastroenterology, urology and surgery. Hitachi Medical Systems Europe offers a complete range of solutions to address a wide range of medical challenges.

The Role

The purpose of this role is to ensure the timely collection of payments from customers and timely resolution of internal and external enquires. To achieve these objectives the Cash Collection Senior Specialist will be in direct contact with customers and will need to maintain a professional and courteous manner. They will also be responsible for the provision of information such as customer statements and the Receivables Report to management.

Responsibilities
  • Make pro-active courtesy calls to ensure impending payments are not being held up in Customer payment process
  • Resolve queries (internal and external) in a timely and professional manner
  • Timely and accurately prepare and send reports to customers and finance stakeholders
  • Call customers to ensure rapid payment of overdue amounts
  • Act promptly to resolve any issues detected prior to payment due date
  • Apply incoming cash
  • Prepare monthly collection dashboards and reports with comments for respective countries
  • Promote best practices to improve process efficiency
  • Maintain current knowledge in the areas of responsibility (e.g. attend ongoing educational programs)

Requirements
  • Experience in Cash Collection process (interpreting data and Customer contact)
  • Fluent English and German
  • Knowledge of other European language will be an asset (Italian, Spanish or French)
  • Knowledge of SAP Accounts Receivable will be an asset
  • Time management, professionalism, drive and resilience, building relationships, delivering quality service, feedback and learning
  • Attention to detail and numerical ability
  • Problem solving - query resolution related to a variety of issues is required on a regular basis
  • Excellent administrator - the role involves handling, processing and managing a large volume of documentation
  • Experience of working directly with multiple countries and cultures in a finance organization

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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