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Business Operations Manager

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Location: London United Kingdom
Job ID: 743999711629045HS
Date Posted: Jun 8, 2020
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. Through systems integration, we strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America and Europe. Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help you achieve your vision through superior products, prices, and people.

Job Description

Reporting to the VP of European Lifetime Service, the Business Operations Manager will:
  1. Pro-actively manage and maintain operations within country.
  2. Support the organisational strategy and mission to improve operations and the delivery of operations within country.
  3. Be commercially aware and continuously seeking improvements to ensure quality.

Responsibilities include the following:
  • Resourcing demands of new and current services
  • Monitoring utilisation and allocation
  • Controlling operational budgets against targets
  • Supporting improvement initiatives
  • Engaging and supporting SDMs and Service Leads

KPIs of the role are as follows:
  • Resource utilisation
  • Profitability of resource model
  • Risk mitigation
  • Quality of operations and resources

Additional Information

The Hitachi Solutions Europe office is in London but our client offices are spread throughout the UK and Europe so candidates must be willing to travel and stay away from home during the working week.

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at
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