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Receptionist Administrator

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Location: Newton Aycliffe, England, United Kingdom
Job ID: 45458
Date Posted: May 26, 2020
Segment: Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail Limited
Profession (Job Category): Administration
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: Optional

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Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the UK, Europe and Japan? Come and join the fastest growing rail business in the world!

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signalling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions. We are working to Inspire the Next – and this is your chance to be part of it.

Your new role

In this exciting new role, you will responsible for our site reception and you will be the first point of contact for all visitors to our state of the art manufacturing site in Newton Aycliffe. This role will also involve a variety of site / functional related administration tasks. This is a part time role working 3 days a week (Wednesday, Thursday & Friday).

Specifically, you will be responsible for the following deliverables:

Reception responsibilities:-
  • Meeting all site visitors in a professional and welcoming manner.
  • Signing visitors into our visitor system, issuing badges, and contacting the relevant visit host.
  • Hosting VIP’s and ensuring their needs are met on arrival to the site. This may involve escorting to meeting rooms and providing refreshments.
  • Ensuring visitors are provided with safety information and the correct PPE (Personal Protective Equipment). The job holder will also ensure all PPE is collected at the end of each visit.
  • Dealing with general telephone calls that come in to the site and re-directing as appropriate.
  • Co-ordinating larger groups of site visitors as required. There is expected to be a high demand for this during the first year after site opening.
  • Ensuring the standard of housekeeping of the reception area is of the highest level at all times.
Administration responsibilities:

A variety of site administration duties will be allocated to the job holder and these will change / vary over time, requiring the job holder to be significantly flexible and willing to undertake tasks for various functions.

Training will be provided as required in specific functional systems and processes. Examples of administration responsibilities is likely to include the following:-

  • Supporting the administration of the time and attendance system (including dealing with inputting time and attendance data into the system, dealing with exceptions, running reports for line managers / HR).
  • Issuing staff identification badges including those for new hires and existing employees seeking replacement badges.
  • Administration related to the issuing of site work-wear including supporting new hires with making their initial orders, helping employees make returns, dealing with the supplier on general queries, keeping a log of what has been issued to employees.
  • Supporting the room booking process and systems for the site.
  • Supporting a designated department or function with general administration tasks.
Other general responsibilities:-
  • To be aware of, actively promote, and implement Hitachi’s ethos, culture and values.
  • To be involved in Hitachi Rail Limited staff development and training and participate in PDP procedures.
  • To adhere to the Hitachi Rail Limited Equal Opportunities Policy.
  • To comply with and implement Hitachi Rail Limited Health and Safety policy.
  • To undertake any other reasonable duties and responsibilities as may be required

About you

Essential Requirements

Applicants should be able to demonstrate all of the essential requirements listed below:

  • Previous experience of working in a busy reception in a large company including dealing with large visitor numbers and VIP’s.
  • Able to demonstrate strong verbal communication skills with people at all levels.
  • Excellent telephone manner.
  • Ability to carry out the role in a flexible and helpful manner.
  • Highly proficient in the use of IT systems including Microsoft office including Outlook, Word, Excel and PowerPoint.
  • Ability to be proactive and work on own initiative.
  • Accuracy and attention to detail.
  • Commitment to working as part of a team.

Desirable Requirements

  • Advanced experience of functional IT systems or databases is desirable (for supporting wider site functions with administration).
  • Completion of further education / vocational qualification in Administration would be an advantage.
  • Experience in a manufacturing or engineering environment is preferable.



  • Good standard of Secondary Education - 5 GCSE’s or equivalent.
Why Hitachi Rail Limited?

At Hitachi Rail you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

We offer a competitive salary and annual leave entitlement as well as a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!

Closing date for applications is 26th May 2020

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