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Job ID: 45459
Date Posted: Jun 12, 2020
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High-Tech America, Inc.
Profession (Job Category): Engineering
Job Type (Experience Level): Experienced
Job Schedule: Full-time
WORK SHIFT: Compressed Work Week Schedule
The Senior / Technical Specialist (ASE II/I) will have extensive interaction with on-site resources maintaining and supporting the latest technology and equipment the company has provided to our customer. The ASE II/I will maintain in-depth knowledge and skill level on all processes and maintenance critical to each process layer and engage with continuous upskilling on leading processes, procedures and equipment. May be utilized to teach modules of vendor class to both internal and customer resources under the supervision of the training manager.
The Senior/ Technical Specialist (ASE II/I) will be required to be engaged for significant periods of time with new process sites to implement the support and knowledge needed for the latest technology and equipment launch. The ASE II/I will partner with site EICs and FSEs to support site equipment health, tool issues, escalation meetings and other tool performance support activities. They will assist the Technical/Senior Technical Specialist (EIC) with moving the support activities forward, either to conclusion or hand off to product support or Japan if needed. Direct customers through support activities including customer meetings, status reports and updates. They will continue to be responsible for planning, scheduling meetings, completing required documentation and internal and external communications. The ASE II/I will have direct, frequent and detailed communication with both product support and the customers. During escalations the ASE II/I will receive direct tasking from the Product Support Manager or team assigned to the activity and will be responsible for the work towards completion of the plan. This will require working closely with the customer towards resourcing the plan as well as any other needed plan support items such as related equipment or wafers.
The ASE II/I’s main role is as a technical support lead. If an external product support resource is assigned to the site, the ASE II/I will either hand off to, or partner with, the product support resource on plan activities.
PRIMARY RESPONSIBILITIES- ASE I & II
EDUCATION REQUIREMENTS (ASE I & II)
• Associate’s Degree in related field (preferred)
• Equivalent combination of education and work experience
ASE I: Should have a minimum of 3+ years’ experience repairing semiconductor manufacturing equipment (preferably in etch).
ASE II: Should have 7+ experience repairing semiconductor manufacturing equipment (preferably in etch).
ASE I / II: Successful demonstration of technical and behavioral competencies required for this position. Also, previous experience in technical team leadership preferred. Examples may include but not limited to: previous experience in managing and providing leadership of direct reports in technical functions, coordinating all levels of site support and activity, training/mentoring and technical supervision to various levels within the organization, responsible for leading task for teams/projects and Hitachi initiatives, managed relationships and support to customer (i.e. communications, technical responses and action planning i.e. action plans on escalations and technical programs, contributions to shift pass downs, escalation support (ATACs), equipment technology meetings (ETMs),escalations, etc.
SKILLS AND ABILITIES REQUIREMENTS (ASE I & II)
ADDITIONAL SKILLS AND ABILITIES REQUIREMENTS (ASE II)
Equal Opportunity Employer (EOE)-Females/Minorities/Veterans/Individuals with Disabilities