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Change Manager

Location: Hyderabad India
Job ID: 1006545HV
Date Posted: Jun 9, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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About Company:-

For over 100 years, Hitachi Vantara Federal has been inventing the future through an innovative mindset and leading the way in data-driven solutions. Hitachi Vantara Federal is meeting an urgent and fast-growing demand that combines technology, intellectual property, and industry knowledge to deliver data-managing solutions. Our company is positioned to continue to deliver extraordinary outcomes that help enterprises improve their customers' experiences, develop new revenue streams, and lower the costs of businesses. We drive advantage for our clients by combining IT, operational technology (OT), and domain expertise. Join our team today to help continue to make the extraordinary happen.

Change Manager
  • Own, plan, execute, escalate and facilitate various steps of the process as needed to ensure that changes are executed seamlessly and to minimize unpredicted impact from change
    • Develop, improve, document, and communicate the change process and policies
    • Collect change process metrics; design and implement process improvement measures to drive efficiencies and effectiveness in executing changes
    • Ensure strong, clear and effective communication across all stakeholders
    • Complete ad-hoc and ongoing projects on an as-needed basis
    • Maintain the quality of the CMDB and work with stakeholders to ensure all Configuration Items are up to date.
    • Decision maker with an operational outlook
    • Share best practices, cross-train staff, and ensure that customers and key stakeholders are kept informed during the change request process
    • Experience of working in a large organization and with a large platform of applications
    • Ensures strict adherence to established change processes and procedures for audit compliance.
    • Assist or partially own other ITIL Service Transition or Operation processes, such as configuration management
    • Very good understanding and awareness of the ITIL Change management process and procedures (Preferred to be ITIL Intermediate / Expert Certification level)
    • Ensure strong, clear and effective communication across all stakeholders
    • Complete ad-hoc and ongoing projects on an as-needed basis
    • Build strong relationships with stakeholders and conduct regular meetings to collaborate, solicit feedback, and share insights as to the performance of the change practice

Desired Skills:
• ITIL Foundation and Intermediate Certification in ITIL Service Transition Lifecycle and Release, Control and Validation Capability
• Experience with an international enterprise working with stakeholders from various regions desired
• Prior experience evolving Change Management program to work with Release Management continuous integration
• Change and Incident Management in a large-scale environment
• High attention to detail and organizational skills
• Team player and willingness to work toward individual and team goals
Qualifications:
• Graduation Degree from a recognized university
• ITILV3 Preferred
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