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Service Advisor - PDC

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Location: Mount Wellington, Auckland, New Zealand
Job ID: Q3MHC_1591052744
Date Posted: Jul 1, 2020
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: CablePrice (NZ) Ltd
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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CablePrice (NZ) Ltd has an exciting opportunity for a Service Advisor at our Auckland branch in our Product Distribution Centre. This role is integral to the success of CablePrice and we are looking for someone with a willingness to learn and develop in their next role.

If you want to work with the best, are passionate about excellent customer service and you want a successful future with CablePrice then this is the perfect role for you.

The Service Advisor is responsible for providing a complete solution for the delivery of maintenance of service work to customers to ensure the customer experience is positive and maximised. You can be part of a wonderful new solution for customers and you get to work with some great people.

You will become the single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.

Responsibilities:

  • Work on after sales profitability using professional sales techniques
  • Work closely with the workshop to maximise utilisation of resources
  • Manage the work in progress (WIP) in partnership with the workshop
  • Liaise with customers professionally both in person and by phone and keep them informed of progress with any jobs
  • Proactive service scheduling

You will have:

  • Excellent customer service skills
  • Proven organisational and planning skills
  • Exceptional stakeholder engagement skills
  • Excellent interpersonal skills both verbal & written
  • The ability to positively engage with and influence all parts of the business
  • High level of computer literacy
  • The ability to perform under pressure and to prioritise and multitask in a time driven environment
  • Demonstrated problem solving, logistics and/or service experience

Knowledge of the automotive or heavy transport industry would be desirable and will prove beneficial.

In return, CablePrice (NZ) Ltd can offer you:

  • A competitive remuneration package in line with that of middle management
  • Discounted health insurance premiums with Southern Cross
  • An opportunity to work for a well-established, reputable company
  • Well-equipped, modern facilities
  • Interesting and varied work
  • A supportive team environment
  • The opportunity to further progress within the company

CablePrice (NZ) Ltd has an overall objective of promoting our company as a fully inclusive and diverse workplace irrespective of a person's age, gender, ethnicity, culture, disability or personal beliefs. It aims to employ the best person for the role and if that person needs additional support we look at ways to accommodate that employee in the workplace.

We look to promote internally and provide the right environment to grow our people to be successful with the view of being an equal employment opportunity employer.

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