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Infrastructure Solutions Team Leader

Location: Windsor and Maidenhead, England, United Kingdom
Job ID: 45533
Date Posted: Jul 23, 2020
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi Europe Ltd.
Profession (Job Category): Information Technology
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: No

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Role Overview

The Infrastructure Solutions Team Leader is responsible for managing activities in the Infrastructure Project team in an IT shared service environment, with the ability to troubleshoot and support complex support issues down to the desktop. 

Reporting to the Infrastructure Services Manager, the Infrastructure Solutions Team Leader will provide line management and direction to a small team with an advisory responsibility for operations. The role involves participation in both 3rd line support and project activities.

The company is the European arm of a global organisation with offices across Europe and occasional International travel within Europe is a possibility.

Main Tasks and Responsibilities

  • Working within a team providing Project and 3rd line support to a Hitachi Group companies as part of the IT department within the shared service centre.
  • Occasional travel to European Locations
  • Responsibility for day to day project delivery and ongoing remedial and improvement programmes for both internal and customer projects.
  • Holding regular review meetings and regular reporting to Customers.
  • Responsibility for task and resource planning.
  • Managing Customer expectations and achieving agreed deliverables


Key Skills and Experience

  • Analytical thinking – identifies consequences and implications and what is required to improve the situation, and shares findings with others.
  • Initiative – anticipates difficulties and minimises potential problems. When necessary, finds extra resources to help solve problems.  Shares ideas for improvement across work group.
  • Assertive – a proactive approach and can-do attitude with a focus on making things happen.
  • Teamwork and cooperation – builds on the views of others and openly values their input and encourages all relevant people to be involved where appropriate in making decisions.
  • Problem solving skills – proven ability in diagnosing and resolving technical problems.
  • A passion for IT – interest and enthusiasm for all things IT related and delivering quality IT services
  • Flexibility and adaptability – experience of working in a pressurised environment and a willingness to get results
  • Self-Motivated, Reliable and Pro-active
  • Committed and hard working.
  • Good interpersonal skills and an ability to build a rapport with staff and customers at all levels.
  • Resourceful approach with lots of initiative and excellent trouble shooting skills
  • A good appreciation of technical issues in an IT infrastructure Enterprise environment
  • Ability to prioritise work and demonstrate effective time management


Essential Skills:

  • Ability to communicate effectively verbally and in written word
  • Ability to produce relevant documentation and PMO tracking information
  • Ability to manage meetings and customer engagement
  • Strong understanding and ability to visualise entire infrastructure portfolio and co-ordinate change.
  • Previous history of Project management in a customer facing technical IT environment
  • Ability to interact professionally with customers and suppliers
  • Ability to lead and manage technical people at all levels


Desirable Skills:

  • High level of knowledge or understanding of networking for both LAN and WAN.
  • Knowledge or understanding of Mail systems with focus on MS Exchange, to include SMTP, DNS and Internet email processing including multi lingual interchange.
  • Microsoft qualifications and/or CISCO qualifications, not necessarily current
  • Experience of designing or contributing to design of IT infrastructure solutions at any level
  • Experience of working in a multi-cultural and ideally global organisation
  • A second language
  • Technical specialism in one or more core infrastructure technologies


Benefits Package


In addition to offering a market competitive salary and discretionary bonus scheme, Hitachi also provide an attractive benefits package, which is regularly reviewed, and offers a wide range of benefits that you can choose from, including:

Company Funded Benefits


  • Market competitive salary and discretionary bonus scheme
  • Generous holiday entitlement - with the option to buy up to an additional 8 days per year
  • A Holiday Banking scheme allowing you to bank untaken holiday to use another year
  • Group Personal Pension
  • Private Medical Insurance
  • Employee Assistance Programme available to all employees
  • Personal Accident Insurance

Voluntary Benefits (funded by employee) including;

  • Cycle To Work scheme
  • Gym Membership
  • Dental Insurance with option to include dependent children
  • Health screening
  • Dining card


Company Overview 

Hitachi Europe Ltd is a social innovation company with headquarters based in Maidenhead, England. The company’s European operations employ over 550 people to deliver services and solutions to customers in several key business areas. The company's portfolio includes digital media products, industrial components and equipment, European procurement and sourcing, research and design, information systems. 

HEU is also responsible for managing a Shared Services Group that provides the Company's business units with a range of innovative and effective common services that deliver value, create ‘lean’ processes and support growth and development - including HR, IT, Legal, Finance & Accounting, Corporate Communications & Sustainability, and Business Development. 

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