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Control Room Team Leader

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Location: Swindon, England, United Kingdom
Job ID: 45541
Date Posted: Jun 17, 2020
Segment: Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail Limited
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: No

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Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the UK, Europe and Japan? Come and join the fastest growing rail business in the world!


Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signalling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions. We are working to Inspire the Next – and this is your chance to be part of it.

Your new role

In this exciting role you will be responsible on a shift basis for the management of Hitachi control room operations and TRI teams located on the network. Also you will be responsible for monitoring and updating the Hitachi maintenance plan in line with the operational day.


Specifically, you will be responsible for the following deliverables:

  • Undertake the role of “Maintainer Control Room Contact” on a shift basis as set out in the TSA Contract.

  • Responsible on a shift basis for the management of Hitachi control room operations and TRI teams located on the GWR network.

  • Management of fleet planning and all operational interfaces at the Great Western Integrated Control Centre.

  • Provide 24 hour operational support to Great Western Railway staff.

  • Line management, supervision and support of the Maintenance Controllers and Technical Riding Inspectors.

  • Working closely with the central planning cell – monitoring and updating the long term maintenance plan to ensure class 800 fleets are maintained, servicing and cleaned in line with contractual requirements to include:-

  • Utilisation of SOROS to update and monitor the maintenance plan.

  • Monitoring priority and keep in balance maintenance requirements.

  • Monitoring fleet balance.
  • Monitoring fleet status using remote diagnostic data and planning train to depot accordingly.

  • Recording of damage and vandalism as required

  • Adherence and management of the train performance regime.

  • Management and escalation of incidents that occur on the Great Western Network.

  • Availability of train fleet and utilisation of spare trains.

  • Access and maintenance of records to include control room logs, maintenance management system and remote train diagnostics.

  • Ensure the maintenance Controllers document and record all control room activities and processes required to support the customer passenger service.

  • Develop professionally and support good working relationships with all stakeholders.

  • Personal development plans for all direct reports.
  • Learn new skills in accordance with Hitachi’s new business demands as required.

  • Undertake competency assessment in line with the customers and Hitachi’s requirements.

  • Deputise for the GWICC Control Room Manager or Maintenance Controller as required.

About you
  • Sound knowledge of railway operations
  • Technical understanding of traction and rolling stock

  • Strong leadership and management experience


  • Vocational engineering qualifications and experience

  • Management training qualifications or equivalent experience

  • Sound knowledge of, and compliance to rules and regulations

  • Good written and verbal communication skills
  • Able to represent Hitachi in a professional manner at all times

  • Good team worker and able to build relationship with other stakeholders

  • Capably of working in stressful environments for long periods of time

  • Intermediate IT skills – typically Word, Excel, Visio

  • Previous experience of using SOROS, SAP, Integrale and TRUST.

  • Previous experience of working in operational railway control rooms would be advantageous


Why Hitachi Rail?


At Hitachi Rail you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.


We offer a competitive salary and annual leave entitlement as well as a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.


If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!

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