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Service Manager - Melbourne

Location: Dandenong, Victoria, Australia
Job ID: DE7MH_1592354977
Date Posted: Jun 17, 2020
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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The Company

Hitachi Construction Machinery Australia (HCMA) is a leading manufacturer of construction and mining equipment. With a solid network of branches nationally, we service a multitude of customers, including mining, construction, quarry and forestry with quality equipment and after sales support. We believe that success comes from the partnership of our market-leading products and the quality our people.

The Role

An exciting opportunity has become available for an experienced Service Manager to join our business based in Dandenong branch. Reporting to the Melbourne Branch Manager your key responsibilities will be to plan, organize, lead and control our Field Service and Workshop operations to best our meet customer requirements and expectations.

To achieve this, you will need to:

  • Manage the financial performance of the Service department ensuring that critical result-drivers such as WIP and margin targets are achieved
  • Be responsible for the day to day activities of HCA Service personnel and ensure labor is used most effectively
  • You will be responsible for the growth and development of your staff by engaging and empowering them.
  • Liaise with a sense of urgency with both internal and external stakeholders pertaining to customers, machine performance, product, workmanship, and warranty
  • Ensure HCA employees and contractors comply with all WHS responsibilities and that a safety first culture is a consistent behavior within the department

To be successful, you will need:

  • Proven leadership skills in a similar environment where you have developed and mentored staff.
  • Ability to communicate professionally at all levels.
  • Relevant Tertiary and/or Trade Qualifications
  • Excellent business acumen with exposure to Project Management.
  • Demonstrated safety focus with a strong understanding of WHS Principles
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