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Regional Manager CS-S (Customer Support - Services)

Location: Helsinki Finland
Job ID: 1006505HV
Date Posted: Jul 6, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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The Company

We are a global $5bn Data Solutions and Services firm with a portfolio that spans hardware/storage, cloud, big data, analytics and IoT. Our Northern EMEA customers are supported by an established, experienced and high performing team and we are currently looking to hire a Regional Services Manager to lead our team in SEFINO (Sweden, Finland, Norway)

This hire will be responsible for ensuring that Hitachi Vantara continue to deliver a best in class service to our customers: maintaining a high level of Customer Satisfaction while achieving AOP targets. This is a fantastic opportunity for an operational and commercially astute services professional to join and lead a strong region wide technical team.

Responsibilities:
  • Drive the regionally defined support governance model across the service area to ensure service quality and customer satisfaction
  • Responsibility for achieving countries KPIs
  • Monitor and respond to output of Customer Satisfaction Survey results
  • Develop direct relationship with sales management and key customers
  • Manage support organisation in multiple countries to ensure quality service can be achieved.

The candidate profile:
  • Significant experience in the IT industry with a recent/current track record in complex service management for enterprise customers
  • A career based on successfully building - leading a superior support services organisation of a similar size
  • Organizational knowledge and sensitivity to matrix management environment - with a high level of emotional intelligence
  • Experience in working with partners
  • Experience in managing remote teams
  • Strong commercial and contractual acumen
  • Highly proficient in written and spoken business English
  • Broad understanding of storage solutions and associated IT issues
  • ITIL service management, 6 Sigma, continuous improvement methods are highly desirable

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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