We are a global $5bn Data Solutions and Services firm with a portfolio that spans hardware/storage, cloud, big data, analytics and IoT. Our Northern EMEA customers are supported by an established, experienced and high performing team and we are currently looking to hire a Regional Services Manager to lead our team in SEFINO (Sweden, Finland, Norway)
-nbsp;This hire will be responsible for ensuring that Hitachi Vantara continue to deliver a best in class service to our customers: maintaining a high level of Customer Satisfaction while achieving AOP targets. This is a fantastic opportunity for an operational and commercially astute services professional to join and lead a strong region wide technical team.
- Drive the regionally defined support governance model across the service area to ensure service quality and customer satisfaction
- Responsibility for achieving countries KPIs
- Monitor and respond to output of Customer Satisfaction Survey results
- Develop direct relationship with sales management and key customers
- Manage support organisation in multiple countries to ensure quality service can be achieved.
-nbsp;The candidate profile:
- Significant experience in the IT industry with a recent/current track record in complex service management for enterprise customers
- A career based on successfully building - leading a superior support services organisation of a similar size
- Organizational knowledge and sensitivity to matrix management environment - with a high level of emotional intelligence
- Experience in working with partners
- Experience in managing remote teams
- Strong commercial and contractual acumen
- Highly proficient in written and spoken business English
- Broad understanding of storage solutions and associated IT issues
- ITIL service management, 6 Sigma, continuous improvement methods are highly desirable
-nbsp;We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.