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Commercial Vehicle Service Advisor

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Location: Sockburn, Canterbury, New Zealand
Job ID: KEHYK_1593660260
Date Posted: Aug 1, 2020
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: CablePrice (NZ) Ltd
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

CablePrice (NZ) Ltd is the trusted service and support provider for Hitachi Construction Machinery, Scania Trucks and Buses, John Deere, Bell, MB Crushers, Montabert and Isuzu equipment and commercial vehicles, Mercedes, Fuso, and Freightliner. With a proud history of over 65 years in the industry, CablePrice (NZ) Ltd offers unsurpassed customer satisfaction for a multitude of industries across construction, quarry, mining, forestry, demolition and transportation, employing over 380 staff and continuing to drive towards a strong future.

About the Opportunity

We currently have an exciting opportunity for a Commercial Vehicle Service Advisor in our Christchurch Branch. This role is integral to the success of CablePrice and we are looking for someone with a willingness to learn and develop in their next role.

In this role, your focus will be to provide a complete solution for the delivery of maintenance of service work to vehicles, ensuring the customer experience is positive and maximised. You will become the single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded. Other responsibilities include:

  • Working on after sales profitability using professional sales techniques
  • Working closely with the workshop to maximise utilisation of resources
  • Managing the work in progress (WIP) in partnership with the workshop
  • Liaising with customers professionally both in person and by phone and keep them informed of progress with any jobs
  • Proactive service scheduling

You will be part of a wonderful new solution for customers and you'll get to work with some great people!

You will have:

  • Excellent customer service skills
  • Proven organisational and planning skills
  • Exceptional stakeholder engagement skills
  • Excellent interpersonal skills both verbal & written
  • The ability to positively engage with and influence all parts of the business
  • High level of computer literacy
  • The ability to perform under pressure and to prioritise and multitask in a time driven environment
  • Demonstrated problem solving, logistics and/or service experience.

Knowledge of the automotive or heavy transport industry would be desirable and will prove beneficial.

Benefits

If you want to work with the best, are passionate about excellent customer service and you want a successful future with CablePrice then this is the perfect role for you. In return, we are offering:

  • A competitive remuneration package in line with that of middle management
  • Discounted health insurance premiums with Southern Cross
  • An opportunity to work for a well-established, reputable company
  • Interesting and varied work
  • A supportive team environment
  • The opportunity to further progress within the company

Our people are the key to making CablePrice a successful company. We encourage an innovative, fun work environment and a positive culture. Our people are engaged, motivated and we work hard to keep it that way. We invest in our employees with ongoing coaching, training and career development as well as succession planning and promotion from within.

CablePrice (NZ) Ltd has an overall objective of promoting our company as a fully inclusive and diverse workplace irrespective of a person's age, gender, ethnicity, culture, disability or personal beliefs. We aim to employ the best person for the role and if that person needs additional support, we look at ways to accommodate that employee in the workplace. We look to promote internally and provide the right environment to grow our people to be successful with the view of being an equal employment opportunity employer.

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