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ITOM (OpsRamp) Developer

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Location: Hyderabad India
Job ID: 1006430HV
Date Posted: Jul 24, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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Job Title: ITOM (OpsRamp) Developer
Location: Hyderabad

Need local candidates only or who can relocate to Hyderabad

Job Purpose:
This is a key role for our infrastructure projects. It provides support for our global delivery data center infrastructure and operations teams, with an emphasis on OpsRamp and Nagios monitoring and plug-in development.
This role is responsible to liaise with internal and external parties to solve infrastructure problems, provide technical advice to management and ensure that the infrastructure is stable.

Responsibilities:

• Experience in deploying IT-Operations management tools such as Nagios and OpsRamp
• Delivery of consulting services to install, configure, and integrate software products with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
• Define and maintain Monitoring - Alerting criteria, and develop plug-ins to monitor servers, network devices, and enterprise storage systems
• Develop custom software solutions as required through scripting and software development
• Scripting using Linux shell, Python, and Perl
• Perform testing of Nagios plug-ins in development environment, roll out to production and monitor/feedback for enhancement
• Perform OS/Network and monitoring applications implementation
• Maintain systems security and compliance with ISO-27001 and PCI-DSS
• Provide ongoing technical support, problem investigation and resolution for OS, Network, Monitoring tools
• Responsible for vendor escalation
• Develop/maintain system implementation documents, knowledge base, service reports and operational procedures
• Assist with identification of implementation risks and with development of mitigation or avoidance plans

Qualifications:

• Familiar with Linux, open source technologies, and IT operations procedures and standards
• Experience with open source systems management and development tools, such as: Nagios, Apache, Ansible, git, and the ELK (Elasticsearch, Logstash, Kibana) stack.
• Configuration and deployment of Nagios and GroundWork
• Strong scripting skills, using Linux shell, Perl, and Python
• Significant experience in API integration and data mapping
• Familiar with Hitachi Vantara products (enterprise storage, blade and rack-mount servers)

Desired skills:
• ITOM developer or architect experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Cloud Orchestration, Operational Intelligence, Orchestration)
• Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
• Experience supporting implementation efforts using the Agile/Scrum methodology
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