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ITOM Solutions Architect

Location: Hyderabad India
Job ID: 1006428HV
Date Posted: Jul 8, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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Job Title: ITOM Solutions Architect-nbsp; -nbsp;
Location: Hyderabad

Need local candidates only or who can relocate to Hyderabad

Job Purpose:
The OpsRamp Solutions Architect will work with both customers and the OpsRamp technical implementation team to ensure OpsRamp is delivered in a consistent, high quality manner that can be continually improved through repeated experience at multiple customers. This includes developing clear and concise requirements, ensuring the team is working towards the correct solution and that any potential gap or issue is identified and brought to the attention of the correct OpsRamp team members and addressed quickly. The Solutions Architect will support the delivery team and contribute to the technical implementation.
The Solutions Architect will work closely with key players, to build strong working relationships as a trusted advisor. Additionally, the Solutions Architect needs to look to the future, ensuring OpsRamp is aware of any current challenges and/or growth where potential OpsRamp solutions can be proposed.
This role is responsible to liaise with internal and external parties to solve infrastructure problems, provide technical advice to management and ensure that the infrastructure is stable.

Responsibilities:

• Understands business challenges and can implement long-term, sustainable technical solutions
• Ability to become a trusted advisor by building and managing relationships with clients and colleagues
• Able to provide advanced technical consulting and advice to others on solution and process design
• Ability to perform development activities including Python and Perl scripting
• Have a customer relationship focused approach to delivery work and the ability to translate technical objectives to business objectives
• Lead Engagement Execution - Can identify and mitigate risk and gaps with multiple customers simultaneously
• Have strong communication skills
• Have an AGILE mindset and is value-focused and guided by Agile principles
• Ability to lead pre-implementation workshops to define tactical operational elements

Qualifications:

• 5 years experience, preferably in the IT management (ITOM)/APM fields
• At least 5 years experience in senior customer-facing positions as an Implementation Architect or Lead Solution Architect
• Knowledge of infrastructure or systems domain - Compute, Network, Storage, Cloud
• In-depth understanding of infrastructure management processes
• At least 3 years experience with one of the monitoring solutions (Open Source or Commercial)

Required Technical Background:

o Monitoring Protocol standards - SNMP,WMI
o API client programming consuming REST/SOAP webservices
o Scripting in Perl/Python Script or Powershell/VBScript
o Remote infrastructure management
o Unix/Linux and Windows platform experience
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