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ITSM (ServiceNow) Developer

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Location: Hyderabad India
Job ID: 1006433HV
Date Posted: Jul 24, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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Job Title:-nbsp; ITSM (ServiceNow) Developer-nbsp;
Location: Hyderabad

Need local candidates only or who can relocate to Hyderabad

Job Purpose: (Total 2-nbsp;Openings)

The ServiceNow developer will perform the necessary tasks to design and develop configurations and customizations for component discovery and will own the development tasks of the solution, based on integration of ServiceNow. You will be proficient in communication with various devices, to collect configuration information. The position requires that you be able to work independently and closely with key client stakeholders and senior technology leaders. The individual will be responsible for corresponding technical designs, in order to ensure that the design is supported by the underlying vendor software.

Responsibilities:
• Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests
• Build custom applications in ServiceNow by defining data tables, user interface and adding business logic
• Integrate external data sources into ServiceNow
• Maintain business services and configuration item relationships in ServiceNow tool
• Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations
• Build custom dashboards based on custom application data models and external data sources
• Customize and configure workflows and define notifications as part of custom workflows in applications
• Test custom applications and publish/deploy to the concerned users
• Responsible for data model changes and data-migrations for ServiceNow custom applications
• Troubleshoot production problems related to ServiceNow custom applications
• Lead integration of new products based on client requirements
• Address problems of systems integration, compatibility and multiple platforms
• Consult with project teams and end users to identify application requirements
• Assist in the evaluation and recommendation of application software packages, application integration and testing tools
• Participate in development of software user manuals and technical reports

Qualifications:
• Bachelors' degree and a minimum of 10 years of directly related experience with at least 4 years of experience in ServiceNow
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
• Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc.)

• Extensive knowledge and experience in the following:

o Using ServiceNow API
o Developing custom ServiceNow applications and web-based applications
o JavaScript or AngularJS
o Application integration experience with Active Directory using methods such as LDAPs
o Testing web-based applications - both manual and automated
o Functional, regression and load/performance testing
o Relational databases
o Working in an Agile environment

Desired skills:
• Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master
• ServiceNow System Administrator Certification
• Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping
• Experience supporting customers in a dynamic IT operations environment
• Cloud development experience Certified ServiceNow Implementation Specialist
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