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Field Service Supervisor

Location: Revesby, New South Wales, Australia
Job ID: F49QR_1594342410
Date Posted: Aug 5, 2020
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

The Opportunity

HCA has an exciting opportunity for an experienced and motivated Field Service Supervisor. Based in our Revesby branch, the key focus of this role is to provide technical guidance and leadership to our field service technicians for your region, including Newcastle and Canberra. Reporting to the Sydney Service Manager, you will also:

  • Ensure our field service employees comply with all WHS responsibilities, and that above all, a safety first culture is a consistent behaviour within the team
  • Mentor, guide and support the team to improve performance and efficiencies
  • Work closely with the Service Scheduler maintaining work schedules to ensure efficient utilisation of equipment and resources in line with customer requirements and agreed budgets
  • Provide technical guidance and support to field service team members
  • Supervise the time sheet accuracy and sub-contract documentation to enable prompt job costing
  • Coordination of warranty and service campaigns in line with company policy
  • Provide timely and accurate quotations for field service activities
  • Support existing customers through maintaining strong communication while proactively resolving issues

This position is ideally suited to a mechanical / technically minded professional, someone who is highly organised, resilient and customer focused. As the ideal candidate you will also have:

  • Experience in a similar supervisory position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
  • A strong ability to navigate complex issues, and be ambitious in achieving success
  • A strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation and travel recovery
  • Attention to detail in documenting and follow-up
  • A Safety First leadership style
  • Ability to maintain a good working relationship with customers and peers
  • A strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field. Previous OEM experience will be highly advantageous

Benefits

With long-term career paths and personal development opportunities, HCA offers a challenging yet rewarding environment for all its employees. HCA also offers:

  • Fully maintained Company Vehicle along with an attractive salary package
  • Exclusive staff discounts on Hitachi appliances and a range of other products and services including health insurance and travel club
  • A supportive management team which values your input in finding new and innovative ways of achieving success
  • Be a key member and driving force in leading OEM which genuinely ensures everyone is happy and safe at work

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company.

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