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Field Service Supervisor - Adelaide

Location: Adelaide, South Australia, Australia
Job ID: X7PPE_1598417556
Date Posted: Sep 20, 2020
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction and Mining industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

HCA have an exciting opportunity for a Field Service Supervisor to play a key role in coordinating our field service operations in Adelaide. The main focus of this role will be to plan, organise and control field operations to meet customer requirements, and achieve department budgets.

Reporting to the Service Manager, you will be responsible for:

  • Maintaining work schedules to ensure efficient utilisation of equipment and resources
  • Provide timely and accurate quotations for retail and internal jobs, administer time sheets, and service documentation.
  • Ensuring our field service employees comply with all OHS responsibilities and that a safety first culture is a consistent behaviour within the team
  • Managing field service and site based employees
  • Liaising with technical support staff and assisting with technical enquiries and reports
  • Ensuring KPI's and paperwork and are met and completed before deadlines to ensure that our customers receive a high quality level of service

To be successful in this role:

  • You will hold a relevant trade qualification in mobile plant
  • Previous OEM experience will be highly advantageous
  • Ability to maintain a good working relationship with customers and peers
  • Ability to multitask and deal with high workload
  • Have a safety focus and abide by site safety processes

With a solid network of branches nationally we know that success comes from the partnership of our market-leading equipment and our quality people, and as such we strive to provide the best working environment possible.

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