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Client Engagement Partner - SAP

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Location: Chicago, Illinois, United States
Job ID: 1007558HV
Date Posted: Nov 19, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation

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The Company

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

The Role

We are seeking are seeking an established Consulting Delivery Leader with extensive SAP delivery experience. The Client Engagement Partner will be responsible for managing long term client relationships with 3-4 major client accounts and assisting with both delivery and expansion in those accounts.

Location

Preferred locations are in the central US for travel purposes however all US based candidates will be considered. Must be willing to travel as needed to client sites.

Responsibilities
  • Cultivate long-term client relationships as a trusted advisor to Hitachi Vantara clients
  • Create and expand bandwidth for assisting with SAP Pre-sales in net new accounts / prospects
  • Partner with SAP sales and plan and execute the strategy for long-term profitable client growth while positioning Hitachi Vantara as a thought leader with all buyer archetypes (CIO, CDO, Business owner, etc.)
  • Develop strategic plans and translate them to actionable roadmaps
  • Prepare project estimates and proposals along with the Sales Enablement team and define key staffing plans to support solution delivery.
  • Deliver on customer engagements by servicing as a member of the PMO or Steering committee
  • Establish credibility as a trusted business advisor for the client
  • Meet account revenue and profitability targets
  • Drive demand and creates opportunities (proactive and reactive)
  • Influence and hold fierce conversations with both customers and internal Hitachi Vantara management teams
  • Understand issues the client is facing and come up with a clear solution and communication plan
  • Define and execute account plan for current fiscal year; track performance against account plan, expected benefits and profitability targets
  • Develop and proactively manage a succession plan for each account as well as the entire portfolio
  • Lead decisions towards executing an optimal project staffing leverage model (onsite/offshore) and mix (senior/junior) between resources
  • Adhere to quality process and methodologies (Total Quality Management) defined by the quality organization
  • Lead customer business requirements gathering and validation; optimize customer requirements and ensure all stakeholders are in agreement on delivery Key Performance Indicators KPI's
  • Resolve any delivery issues in advance of obstacles becoming critical
  • Work collaboratively with the SAP Community of Practice leader to ensure that resource planning needs are met


Qualifications
  • Bachelor's, MBA or Masters in a business- or information technology-related field
  • An ability to understand, interpret and solve for business needs
  • A proven track record of excellent communication and interpersonal skills
  • 10+ years of project delivery and client relationship management with SAP technologies
  • Past experience growing key client accounts
  • Experience with emerging technologies like Cloud, Digital, Automation, Analytics, etc.
  • Strong executive presence. Ability to operate and influence at a Senior Leadership level
  • Proven track record of delivering technology services, capabilities, world class customer service for a global organization
  • Strong business acumen and ability to negotiate to find win-win resolution to issues
  • Strong people/leadership skills.
  • Thought leader with a client-centric mindset and focus. Understand the issues the client is facing and create a clear solution and communication plan
  • Ability to influence and hold fierce conversations with both customers and internal Hitachi Consulting management teams


We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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