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Parts Supervisor

Location: Townsville, Queensland, Australia
Job ID: Y6NEB_1599697085
Date Posted: Sep 20, 2020
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Sales
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

The Opportunity

Hitachi has an exciting opportunity for a motivated and customer focused Parts Supervisor to join the Townsville team. In this role, you will bring the Hitachi brand, values, strategy and customer service promise to life through industry leading service and excellent leadership skills.

Reporting to the Parts & Service Manager you will:

  • Support the Parts & Service Manager in quality monitoring and performance management, providing leadership, mentoring and guidance to the team
  • Managing the day to day operation of the supply of quality parts to both external customers and internal stakeholders in a timely manner, maintaining a high level of service delivery whilst achieving and exceeding sales targets
  • Build and develop long lasting relationships with customers
  • Interpreting, identifying and supplying parts to meet customer requirements whiles maintaining suitable stock levels of critical parts
  • Working to and exceeding departmental sales targets by identifying additional sales opportunities
  • Apply continuous improvement opportunities within your area of responsibility

To be successful you will:

  • Ensure the HCA Safety Culture is embraced, displayed and driven from within - safety takes priority over everything else
  • Have a proactive response to problem resolution and delivering on customer expectations
  • Display resilience, professionalism and enthusiasm to motivate the team to achieve desired business outcomes
  • Maintain strong business relationships with external customers and internal stakeholders
  • Have intermediate to advanced computer skills, experience with Microsoft Dynamics would be advantageous in this role
  • Have an understanding of earthmoving / construction equipment or related industry


Work with a global leader and make a big difference in a company that stands in its own right. We are offering:

  • A competitive salary range & the chance to earn bi-annual bonuses!
  • A permanent Full Time Position in a leading OEM with long-term job security
  • Exclusive staff discounts on Medibank Health Cover and a wide range of other products and services
  • A supportive management team that values your input in finding new and innovative ways of achieving success
  • Be a key member in a leading OEM which genuinely ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

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