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Performance Manager, West

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Location: Bristol, England, United Kingdom
Job ID: 45852
Date Posted: Nov 14, 2020
Segment: Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail Limited
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: No

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Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the UK, Europe and Japan? Come and join the fastest growing rail
business in the world!
Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signalling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions. We are working to Inspire the Next – and this is your chance to be part of it.
Your new role
We are currently recruiting for a talented Performance Manager (West), we are happy to consider candidates based in London with regular Travel to our Bristol location. In this exciting role you will be responsible on behalf of the Head of Contracts & Performance (West) for the management of operational and fleet technical issues associated with the delivery of Train Services Agreements (TSAs), and the maintenance and support of the AT300 fleets in order to drive continuous improvement and support fleet reliability growth.
Specifically, you will be responsible for the following deliverables:
  • Act as the initial point of contact with the customer for train performance and provide support to AT300 fleets whilst in service.
  • Act as the lead for the train performance and reliability growth of the AT300 fleets.
  • Manage the investigation, escalation and resolution of technical incidents attributed to the train.
  • Monitor the operational performance of the AT300 fleet in line with contractual obligations.
  • Identify, evaluate and understand operational and fleet performance issues and capability gaps through research and operational analysis.
  • Develop and own the Performance Management System and associated KPI metrics to drive performance improvement.
  • Management of data and information within the SAP maintenance management system and SOROS fleet management systems.
  • Lead the necessary daily, weekly and monthly fleet performance meetings and drive the accountable support functions in order to deliver performance growth.
  • Monitor fleet availability and reliability, as well as the KPI and presentation standards under the IEP TSA throughout the operational day in order to inform contractual requirements.
  • Develop and manage the Fleet Performance Improvement Plan (FPIP).
  • Build and maintain key datasets and performance indicators, and the identify trends to drive reliability growth, performance improvement and associated maintenance costs
  • Analyse requirements and develop scope and options for continuous operational improvement.
  • Design, develop and deliver innovative solutions that focus on the holistic management of operational capability across all functions and contracts.
  • Lead the Period Contract Performance Reviews and create the supporting Performance Reports (including the Paymech for IEP).
  • Lead a multidisciplinary team in relation to operations, contracts and fleet performance.
  • Identify, manage and resolve risks and issues and initiate appropriate corrective action.
  • Develop and maintain professional relationships with key stakeholders and maintain a customer focus.
  • Liaise with contractors and external repair agencies in order to drive performance improvement.
  • Lead on the performance management of Generating Units (GUs) and drive MTU to deliver improvements.
  • Report progress, prepare performance reports and give verbal briefs and presentations as required.
  • Promote, support and comply with all health and safety practices in the workplace.
  • Undertake Continuing Professional Development (CPD) in accordance with Hitachi’s new business demands as required.
  • Any other duties as directed by the Head of Contracts & Performance (West).
About you
  • Astute contractual and commercial awareness and demonstrable business acumen.
  • Extensive knowledge and experience of operating within UK rail industry.
  • Strong customer focus.
  • Excellent written and verbal communication skills.
  • Experienced in working with data sets, understanding and manipulating them.
  • Proven background in presenting complex information up to senior executive level.
  • Proven and demonstrable understanding of reliability growth.
  • Excellent problem solving skills and ability to think quickly.
  • Experience operating in an engineering/technical environment.
  • Be highly organised and structured to meet challenging deadlines.
  • Meticulous attention to detail.
  • Ability to prioritise and plan effectively and apply judgement and experience to make effective and timely decisions.
  • Excellent written and verbal communication skills: must have ability to deliver confident and persuasive briefs up to senior executive level.
  • Excellent leadership and ability to influence diverse teams.
  • Ability to act with a significant level of autonomy.
  • Able to represent Hitachi in a professional manner at all times.
  • Ability to develop and maintain effective working relationships with key stakeholders.
  • Capable of working in challenging environments for long periods.
  • Advanced IT skills – Word, Excel, Outlook, PowerPoint.
  • A good knowledge of quality assurance and standards.
  • Good knowledge and familiarity with modern training methodologies.


  • An engineering based degree or equivalent
  • Leadership and management training qualifications or equivalent experience.
  • Lean Six Sigma.


Why Hitachi Rail?


At Hitachi Rail you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.


We offer a competitive salary and annual leave entitlement as well as a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.


If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!

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