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Service Supervisor - Toowoomba

Location: Toowoomba, Queensland, Australia
Job ID: JBCCT_1600065374
Date Posted: Sep 19, 2020
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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The Company

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. With a solid network of branches nationally, we service a multitude of customers, including mining, construction, quarry and forestry with quality equipment and after sales support.

About the Opportunity

Our new Toowoomba branch has an exciting opportunity for a Service Supervisor to join the team and oversee its branch operations. In this role, you'll enjoy leading and positively enabling our Field Service team to meet and exceed service delivery, quality maintenance outcomes on Hitachi OEM product lines whilst overlooking expense control in line with budgets.

Focusing on ensuring a safety-first culture, you'll coordinate team activities to meet performance targets, timesheet deadlines and check that all service documentation is accurate and entered on time. You will enjoy partnering with our customers to resolve inquiries and liaise with suppliers and technical support to deliver Hitachi's promise of Total Customer Satisfaction.

About You - If you consider yourself to have the following, then we want to hear from you!

  • Safety Commitment - Proactive awareness and total assurance of Hitachi's number one priority
  • Leadership Experience - Motivating and positively enabling the service team with unwavering integrity. Values employee inclusion, coaching and true mentorship;
  • Customer Focus - Connected and committed to delivering Hitachi's promise of Total Customer Satisfaction
  • Qualifications & Technical Skillset - Trade qualified Heavy Diesel Mechanic with high OEM level understanding of earthmoving equipment and a demonstrated mechanical aptitude
  • Driving team productivity - With contagious motivation and initiative to plan work fronts efficiently and effectively to deliver quality outcomes
  • Personable and Professional Communication Skills - above all else, your personality and charismatic character will be what sets you apart from the rest when dealing with internal and external stakeholders to deliver customer success stories

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company. If this sounds like the perfect role for you, then please click APPLY NOW

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