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IT Support Analyst

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Location: Sofia, Sofia City Province, Bulgaria
Job ID: 743999720459587HS
Date Posted: Jan 7, 2021
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.

With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit .

Job Description

Key Accountabilities

Accountable to the IT Manager for the administration of processes held within Information Systems such as the setup of new user process and leaving process

Key Responsibilities

The extent of responsibilities will include but not be limited to:
  • Enact the provisions of ISO 27001 & 9001 within Hitachi Solutions Europe Ltd.
  • 1st line IT Support
  • Maintain HyperV server infrastructure (Hosts and Guests)
  • Maintain Backup solution
  • Maintain Hardware Asset Register
  • Investigation of reported Information Security Incidents
  • Reporting Information Security Incidents to Management
  • Working with third parties (software / hardware / vendors & service providers) to investigate, resolve & prevent Information Systems Incidents
  • Carrying out execution of change management requests as required (which may include out of hours' work)
  • Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners and some cabling work
  • Management of the imaging of laptops
  • Ensuring that work is carried out to a high standard and complies with all Hitachi Solutions polices and guidelines
  • Maximizing availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance and continuously looking to improve equipment efficiencies
  • Delivering outstanding level of service to customer base
  • Providing technical support/input to site, team projects and initiatives
  • Conducting end user equipment trials and testing
  • Undertaking ad-hoc requests and tasking as and when required
  • Other Duties as assigned

This position requires some physical labour. IT Support Analysts execute physical work e.g. working in confined spaces, lifting up to 20 kg; maintaining site cleanliness and general maintenance work


Key Competencies
  • Excellent analytical, reconciliation and overall troubleshooting skills
  • Strong skills in Azure, Office 365
  • Strong Powershell scripting skills
  • A working knowledge of AD, DNS, DHCP, TCP/IP
  • Strong Windows and Microsoft Office skills
  • The ability to multitask and prioritise
  • Good interpersonal skills
  • Good attention to detail
  • Broad knowledge of hardware & software
  • The ability to learn quickly
  • The ability to contribute to a team effort
  • A logical approach to problem solving
  • Good interpersonal and client-handling skills with the ability to manage expectations and explain technical detail
  • A methodical, investigative and inquisitive mind
  • Good communication skills
  • Planning and negotiating skills
  • Initiative and self-confidence
  • An interest in the way organisational processes work

Additional Information

This role is for Bulgaria

In responding to this application you are explicitly giving your permission under General Data Protection Regulation (GDPR) & the UK Data Protection Act 1998 (DPA), for Hitachi Solutions Europe Limited to collect your information, store & process it for this role & / or any others that may be suitable now or in the future subject to Hitachi Solutions Europe Limited's Data Retention Policy. For more information please refer to our Privacy Policy located on
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