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Lead Support Engineer

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Location: Edinburgh, Scotland, United Kingdom
Job ID: 45895
Date Posted: Oct 13, 2020
Segment: Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail Limited
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: Optional

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Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the UK, Europe and Japan? Come and join the fastest growing rail business in the world!


Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signalling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions. We are working to Inspire the Next – and this is your chance to be part of it.


Your new role


In this exciting new role you will responsible for the shift support engineers at the local TMC, ensuring work load management is in place and work streams are co-ordinated with TMC. You will also be acting as system engineering lead on regional fleet for safety and reliability issues. This role is based at our Craigentinny train maintenance centre in Edinburgh.




Specifically, you will be responsible for the following deliverables:


  • Be the point of contact at given TMC for engineering activities
  • Monitor reliability trends and liaise with Reliability engineers
  • Liaise with Lead Engineer at other TMC(s) to ensure work-streams are co-ordinated
  • Management of the Shift Engineers at the given location 
  • Implement and/or review containment actions for SRDs; ensure corrective actions are identified and are in place
  • Ensure safety and reliability issues are understood and containment/corrective actions are identified and in place, where necessary
  • Ensure SoWs and FFGs are in place and fit for purpose for common failures
  • Ensure reports on technical issues and major repairs are issued in a timely manner
  • Ensure procedures for material replacement & post fitment testing are in place and adequate
  • Where required, act as Lead Engineer for engineering changes
  • Feedback potential optimisation opportunities for planned maintenance to Optimisation team
  • Support with escalated technical issues and investigations on systems
  • Attend meetings with customer and other stakeholders as required
  • Support Reliability Centred Maintenance workshops as a system expert
  • Feed back to materials engineering to optimise spare parts lists and levels of repair (LORA)
  • Ensure XFRACAS ‘Problems’ are regularly updated with all the latest information
  • Ensure issues and work packages are recorded & escalated through XFRACAS where necessary
  • Support development and configuration of digital monitoring tools and technology
  • Work with reliability engineers to ensure FMEA, FMECA, FTAs & RBDs are updated with return of experience.
  • Form part of the Engineering On Call Schedule
  • Build key relationships with suppliers
  • Deputise for Engineering Manager during holidays / periods of absence.
  • Liaison with Hitachi and external personnel as required to complete the duties of the post


About you


Licences / Competences

  • Position holder must be able to interface effectively with all levels of personnel both within and outside the company
  • Must be able to provide leadership and strong management



Licences / Competences


  • Intermediate IT skills – typically Word, Excel



  • Sound knowledge of, and compliance to, rules and regulations
  • Good written and verbal communication skills
  • Able to represent Hitachi in a professional manner at all times
  • Good team worker 


  • HND or equivalent qualified engineer.
  • Previous experience in product improvement and reliability engineering on UK rolling stock
  • Membership of a recognised accredited engineering body
Why Hitachi Rail Limited?

At Hitachi Rail you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

We offer a competitive salary and annual leave entitlement as well as a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!

Closing date for applications is 13th October 2020.


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