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Customer Support Representative - Donaldson

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Location: Revesby, New South Wales, Australia
Job ID: HRE8E_1601963312
Date Posted: Oct 22, 2020
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Sales
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable earthmoving equipment range lies a team of talented and dedicated people committed to providing industry-leading after-sales service and reliable solutions.

About the Opportunity

Due to accelerated growth, we have an exciting opportunity for a Customer Support Representative for our Donaldson product group to join our successful business.

You are responsible to deliver a high level of customer support to all customers in the territory by acting as the focal point for their Parts requirements.

As a key member of the team, your other responsibilities will include:

  • Growth and new business development of the Donaldson Filter reseller network in line with the Branch's strategy and coordination with the HCA BDM.
  • Undertake discussions and negotiations with Resellers/customers around the renewal of their filtration reseller or supply agreements with HCA.
  • To be responsible for coordinating with all relevant departments and teams to ensure that all customer queries and requirements are attended to promptly while maintaining exceptional customer service.
  • Engage with Regional Business Development Manager to analyse market opportunities and form business development strategies

About you - if you consider yourself to have the following, then we want to hear from you!

  • Safety Commitment - Proactive awareness and total commitment to Hitachi's number one priority - always exercising a high standard of precaution and duty of care to yourself and for others around you
  • Experience in a customer support role in earthmoving or associated industries
  • Leadership - Positively enabling the partnership by actively chasing improvement opportunities and timely resolution of queries
  • Proactive and result-driven.
  • Brand Ambassador - Personally connected to promoting Hitachi's service and parts components to deliver Total Customer Satisfaction and ensuring a high degree of service and support is maintained

About the Offer - What's in it for you?

  • A competitive and rewarding salary package inclusive of Super plus commissions
  • Fully maintained company vehicle + Personal laptop + work mobile
  • A supportive management team which values your input in finding new and innovative ways of achieving success
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