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Technical Consultant (Migration Team)

Location: Krakow Poland
Job ID: 1008320HV
Date Posted: Nov 18, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation

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The Company

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

Each and every person at Hitachi Vantara has a positive impact. The ways we act, lead and work create outcomes that matter. Collectively, we are part of a strong culture of teams that collaborate to reach a common goal. Join us and bring your passion for innovation and creating what's next.

The Role

The role is responsible for performing Global Delivery Services (onsite and remote) for Hitachi Vantara customers, as defined in a Statement of Work, in a rewarding and flexible environment. This requires also work within international teams. The role performs the assigned tasks, whilst building a customer's confidence in Hitachi Vantara's service delivery capability.

The role is responsible for a smooth transition from implementation to operations. The Technical Consultant is an experienced professional, with a full understanding of practice specialization, especially data migration tasks. They exercise independent judgment in selecting methods and techniques for obtaining solutions.

The role requires readiness for working in Shift System as well as On-Call out of hours rota.

Responsibilities
  • Perform innovative Global Delivery Services for Hitachi Vantara customers, as defined in a Statement of Work as identified by your manager, or as assigned by a Project Manager
  • Provide status information to Project Managers, task status and completion estimates, making strong strategic decisions, based on the most relevant factors available that drive effectiveness and value to the bottom line
  • Provide deliverables defined in the Statement of Work
  • Work closely with the Project Manager to validate whether the project completion expectations have been met, making the Project Manager aware of any deviations from the Statement of Work and highlighting when a customer requests any activity or deliverable that may be beyond the Statement of Work
  • Participate in strategic project review sessions to share materials or lessons-learned
  • Identify opportunities to gain additional skills through working collaboratively with other members of the team (international teams), demonstrating an accountability for keeping own performance on track and ensuring that your skills remain at the forefront of your subject matter expertise
  • Create detailed technical designs from high level solution designs, based on the strategic analysis of the customer's environment and requirements
  • Work closely with the internal project team and customers to implement the technical solution, building mutual support and understanding with colleagues and customers
  • Provide guidance to local teams or 3rd party partners to implement the technical solution
  • Provide technical subject matter expertise to troubleshoot implementation, operational, connectivity and network issues, providing rational business cases and arguments to persuade upwardly and with peers

Qualifications
  • Degree or equivalent education
  • 1-5 years of related experience
  • Broad technical consultancy and service delivery experience.
  • Experience within Hitachi technologies, HP XP technology or a similar competitor or organisation
  • Aptitude for providing excellent customer service including clear communication, problem solving and technical writing - speaking skills in English (able to explain complex technical concepts in a clear and concise manner)
  • Knowledge of additional language will be an asset
  • Possess good organizational/coordination skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment
  • Positive self-starter, able to take direction, and work both independently as well as within a team environment
  • Aptitude to learn and support new products and systems
  • Willingness to work a flexible schedule and willingness to travel

Technical Knowledge

Skills in two or more of the following areas are highly desired:
  • Experience working with Storage Area Network (SAN) Storage, SAN Storage Management Software, SAN Storage Virtualization, SAN Storage Replication Products
  • Enterprise Storage Solutions (Hitachi, Dell, IBM)
  • Brocade Switch management
  • Fibre Channel Solutions (Brocade, Cisco)
  • Hitachi Vantara CCI (HORCM, Raidcom CLI)
  • Hitachi Vantara VSP Storage
  • Windows/Unix/ ESXi Disk Management, Windows/Unix Disk Path Failover Drive
  • ESXi SAN Path management, ESXi Datastore Management, ESXi VMotion and Storage Vmotion
  • vSphere Management
  • Windows Power Shell
  • Windows / Unix Scripting
  • SAN Storage migration knowledge, SAN Storage Peformance
  • ITIL awareness/certification, process / changemanagement knowledge
  • Additional skills that would be useful for specific Practice alignment will be shared with qualified candidates

Personal Skills
  • Establishing personal impact: Projecting personal confidence, expertise and passion when interacting with customers, vendors and employees at all levels in the organisation
  • Proactive Delivery: Demonstrate accountability by keeping performance on track. Must be a problem solver who is able to work independently, organized and strong attention to detail
  • Rational persuasion: Providing rational business cases and arguments to persuade upwardly and with peers
  • Team working: Building mutual support and understanding with international colleagues
  • Aligning self: Autonomously aligning personal contribution to the goals and priorities of the team and business
  • High quality decision making: Making strong judgments based on the most relevant factors available that drive effectiveness and value to the bottom line
  • Making Improvements: Simplifying, improving and supporting innovation in order to increase efficiency, effectiveness and customer success
  • Owning your own Development: Develop skills and work proactively with your manager to attend prescribed training, as defined in the training schedule, demonstrating strong commitment to personal learning and development
  • Stakeholder Management skills: Clearly and effectively communicates with customers and ensures that customers understand and have visibility of activities and deliverables as required, demonstrating company values in all customer interactions
  • Escalation Management; knows when to escalate, to defer and enable decision making and action
  • Reliability; acts an ambassador of Hitachi both on customer sites and within Global Delivery

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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