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Customer Support Representative - Toowoomba

Location: Toowoomba, Queensland, Australia
Job ID: PFX6H_1605052851
Date Posted: Dec 3, 2020
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Sales
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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Hitachi Construction Machinery Australia is part of a global brand providing a variety of machinery for the construction and mining industries.

An opportunity has become available for a focused and motivated individual to join our new Toowoomba branch in the position of Customer Support Representative.

Focused on the Toowoomba area, this role will have you promoting and selling customer parts and service solutions including preventative maintenance programs and a full range of genuine Hitachi parts, ensuring complete customer service is provided to our existing and new customers.

As a key member of the team, your responsibilities will include:

  • Manage an existing network of customers and source new customers to grow parts and service sales
  • Promoting parts and service sales solutions to achieve company budgeted sales targets
  • Working to a customer call cycle and actively building parts & service quotes tailored to customers' needs and conducting B2B sales negotiations
  • Reporting of activity, prospects, sales opportunities and competitor activity

To be successful you will need:

  • Strong technical understanding of earthmoving and construction equipment
  • Demonstrated success in a similar sales role
  • Be self-motivated and be able to build long term relationships
  • Excellent administration, communication and interpersonal skills
  • The ability to travel as required within your region

Hitachi knows that our success comes from the partnership of our market-leading equipment and our quality staff, and as such we strive to provide the best working environment possible.

With this in mind, Hitachi offers

  • Long term career opportunities within a leading OEM
  • Supportive management setting realistic targets
  • Fully maintained vehicle

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