MS Global Services Delivery Manager

The Company

Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers' experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture and help drive our customers' data to meaningful customer outcomes.

The Company

Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers' experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture and help drive our customers' data to meaningful customer outcomes.

The Role

We are seeking ...

Responsibilities

• Run the Service in adherence to all required Service Level Measures
  Reduce Year-on-Year Operating Costs
  Reduce Year-on-Year Capital Expenditure
  Support Sales - Pre-Sales to enhance and widen the scope of Services to Customer
  Imbed Continuous Service Improvement culture within the customer and our teams
  Establish us as a Storage Service Partner of choice for the Sector through excellence of Service
  ITIL Services Management, ISO 9002 (Process Management), ISEC 20000 (ITIL Compliance), ISO 27001 (Risk), BS1500 (Data sampling), BS7799, ISO 9000/2 Quality Auditor
  Infrastructure Management Services
  Service Delivery Management experience for a Shared Information Technology Outsource Service
  Operational management of OPEX - CAPEX Budget of $30m+ per annum
  Staff Improvement Management through Performance Improvement Planning, Personal Improvement Planning
  Management of Multiple Senior Stakeholder Environments
  Commercial understanding of Service Agreements - Contract Schedules
  Extensive 3rd Party IT Supplier Management
  Extensive implementation of Service Improvement Program
  Definition Service Cost Models - Unit Pricing Modelling
  Manor Incident Management - Problem Management Operations

Qualifications

• 5 years experience in Global Managed Services
• 2 years experience with Storage and Hardware
• Finance or banking experience preferred

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.