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MS Global Services Delivery Manager

Location: New York, New York, United States
Job ID: 1008944HV
Date Posted: Jan 12, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Sales, Marketing & Product Management

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The Company

Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers' experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture and help drive our customers' data to meaningful customer outcomes.

The Company

Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers' experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture and help drive our customers' data to meaningful customer outcomes.

The Role

We are seeking ...

Responsibilities
  • Run the Service in adherence to all required Service Level Measures
    Reduce Year-on-Year Operating Costs
    Reduce Year-on-Year Capital Expenditure
    Support Sales - Pre-Sales to enhance and widen the scope of Services to Customer
    Imbed Continuous Service Improvement culture within the customer and our teams
    Establish us as a Storage Service Partner of choice for the Sector through excellence of Service
    ITIL Services Management, ISO 9002 (Process Management), ISEC 20000 (ITIL Compliance), ISO 27001 (Risk), BS1500 (Data sampling), BS7799, ISO 9000/2 Quality Auditor
    Infrastructure Management Services
    Service Delivery Management experience for a Shared Information Technology Outsource Service
    Operational management of OPEX - CAPEX Budget of $30m+ per annum
    Staff Improvement Management through Performance Improvement Planning, Personal Improvement Planning
    Management of Multiple Senior Stakeholder Environments
    Commercial understanding of Service Agreements - Contract Schedules
    Extensive 3rd Party IT Supplier Management
    Extensive implementation of Service Improvement Program
    Definition Service Cost Models - Unit Pricing Modelling
    Manor Incident Management - Problem Management Operations

Qualifications
  • 5 years experience in Global Managed Services
  • 2 years experience with Storage and Hardware
  • Finance or banking experience preferred


We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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