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Clinical Applications Helpline Specialist, MRI

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Location: HHCA - Technical OH
Job ID: 233
Date Posted: Feb 25, 2021
Segment: Smart Life
Business Unit: Hitachi Healthcare
Company Name: Hitachi Healthcare Americas
Profession (Job Category): Healthcare
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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The Clinical Applications Helpline Specialist, MR is responsible for supporting HHA MR customers with applications assistance via the HHA Applications Helpline Center.

Essential Functions and Responsibilities

  • Respond to customer incoming calls, bringing customer needs to resolution.

  • Open service calls for customers as needed.

  • Update customer database with helpline call information.

  • Assist in the development and review of customer training materials as time permits.

  • Assist customers with clinical portion of ACR site accreditation activity.


  • Minimum two (2) years clinical MR experience.

  • Degree from accredited Radiology Technologist Program.


  • Certification by the American Registry of Radiologic Technologist (ARRT) in MR.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Usual office working conditions.

  • Frequently required to sit; talk; or hear.

  • Frequently use fingers to type and do other fine motor tasks.

  • Occasionally required to stand; walk, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

  • Occasionally lift and/or move up to 20 pounds.

  • Specific vision abilities required by this job include close vision, distance vision and depth perception.

Additional Needs/Requirements

  • Self-motivated, and works well in a group.

  • Highly organized.

  • Speaks clearly and persuasively; listens and gets clarification; responds well to questions; writes clearly and informatively; proofreads/edits work for spelling and grammar

  • Skilled in utilizing computers and inputting information into CRM database, word processing for generating memos and reports as required.

  • Focuses on solving conflict; maintains confidentiality

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The Essential Functions and Responsibilities outlined represent typical duties required of the job. The Company will make every effort to reasonably accommodate qualified individuals with disabilities.

To apply, email resume to: [email protected].

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