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Services Project Manager (m/f/x)

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Location: Zurich Switzerland
Job ID: 1009267HV
Date Posted: Jun 21, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Sales, Marketing & Product Management

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The Company

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

The Role

The role is responsible for leading and managing large, external delivery projects, as defined by the Professional Services and Managed Services Engagement Managers using the approved Delivery Service Office project management tools and methodology. The role is responsible for ensuring project success and that agreed Hitachi profit objectives are met or exceeded, within the agreed timescales, whilst maintaining an exemplary level of customer satisfaction, in a rewarding and flexible environment.

  • Establish, agree and communicate the project management plan for each assigned project, in line with Hitachi standards and practices, tailoring information, insights and arguments for different stakeholders
  • Review all expressed customer requirements and integrate these into the single project plan, ensuring that the project definition and plan are complete making strong judgments based on the most relevant factors available that drive effectiveness and value to the bottom line
  • Ensure that a full risk assessment is undertaken, a risk register is created and the risks are actively managed throughout the project. Develop and manage contingency plans as required
  • Drive the project execution process to achieve the defined scope and deliverables to the dates and milestones set and agreed in the project plan and statement of work. Control out-of-scope requests alongside the Engagement Manager and initiate corrective action either to bring the project back into scope or to negotiate contract extension or change control
  • Operate tight controls to monitor and report on progress, specifically recording all costs and effort expended on the project
  • Report progress to both the customer and Hitachi management, ensuring a sound, comprehensive status is reported and all issues, risks and exposures are highlighted
  • Provide team leadership to all project participants, building mutual support and ensuring that a sense of common purpose is developed, by providing a clear sense of direction and aligning goals, objectives and priorities to business strategy
  • Overall, ensure that all completion milestones are achieved, obtaining customer sign-off and acceptance certification
  • Manage or participate in any strategic post project reviews and feedback lessons learned, as part of Hitachi process improvement. Simplifying, improving and supporting innovation, in order to increase efficiency
  • Ensure that the Hitachi Vantara brand value is enhanced through maintaining high customer satisfaction throughout the project and where customer policy allows, that the customer can be referenced for the service delivered
  • Ensure all projects are appropriately resourced and that resources are assigned within Changepoint for time management purposes. Ensure budgeted and planned hours are maintained accurately and project time, expense and invoice approvals are dealt with in a timely manner. Folders need to be retained according to published standards to satisfy audits
  • Continually develop personal skills, demonstrating a strong commitment to personal learning and development
  • Maintain up to date knowledge of all core Hitachi Vantara products and services

  • Project management experience within a technology or service delivery environment
  • Experience with the full Microsoft Suite, including Excel, Word and Powerpoint. Experience with and/or knowledge of Project Management Tools and Sharepoint is beneficial
  • Demonstrated ability to complete tasks within a project from inception through delivery and completion
  • Strong communication skills - must be fluent in German - English
  • Self- motivated and proactive- proven track record of working well independently and at customer sites
  • Eager to learn and develop technical skills as well as learn professional behaviours
  • The ability to detect possible causes of conflict or customer dissatisfaction early in the cycle and the ability to take decisive action to resolve them
  • Degree or equivalent education or experience
  • Industry recognised Project Management certification - Project Management Institute PMP preferred
  • Establishing leadership impact: Projecting personal confidence, authority and passion for energising others. Highly articulate and a good communicator and relationship former; projecting personal confidence, authority and passion
  • Driving delivery: Instilling accountability and keeping the team's performance on track, aligning capabilities and motivation
  • Persuasive influencing: Tailoring information, insights and arguments for different stakeholders
  • Team working: Building mutual support and understanding with colleagues across functions
  • Setting direction: Providing a clear sense of direction, by aligning goals, objectives and priorities to business strategy
  • High quality decision making: Making strong judgments based on the most relevant factors available that drive effectiveness and value to the bottom line
  • Making improvements: Simplifying, improving and supporting innovation in order to increase efficiency, effectiveness and customer success
  • Owning your development: Demonstrating strong commitment to personal learning and development
  • Work requires willingness to work a flexible schedule and willingness to travel
  • Success of associated project work- ability to plan, manage risk and assess complex situations and deliver projects on time within budget and too expectations
  • Compliance with time and expense reporting guidelines
  • Willingness of Program Managers and Sales personnel to include the Project Manager in future projects
  • Usage and development of published Delivery Service Office methodology's, tools, and systems
  • Billable and Utilisation percentage as a function of time-reporting
  • Compliance with skills-development plan and rating of ability on the various skill areas, within Quickbase

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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