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Senior Service Account Manager

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Location: Causeway Bay Hong Kong
Job ID: 1009375HV
Date Posted: Apr 19, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Sales, Marketing & Product Management

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The Company

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

The Role
We are conversing Service Account Manager of a few Key Enterprise Accounts.

It is required to have a dedicated resource responsible for monitoring and enhancing customer experience and retention of major Financial account in Hong Kong. Serves as an advocate for the customer, and ensures their perspectives are understood and addressed, resulting in retention and improved delivery of products and services. Works closely with sales, technology and marketing to create a strategy aimed at customer development, retention, and expansion.

Responsibilities:
It is required to have a dedicated resource responsible for monitoring and enhancing customer experience and retention of this VIP customer. Serves as an advocate for the customer, and ensures their perspectives are understood and addressed, resulting in retention and improved delivery of products and services. Works closely with sales, technology and marketing to create a strategy aimed at customer development, retention, and expansion.

Qualifications:
Requires over 8 years related experience. Post graduate course work may be desired.
Fluent in Cantonese speaking.
Fluent in English on both speaking and writing.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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