Job ID: R0001620
Date Posted: Feb 23, 2021
Business Unit: Hitachi Industrial Equipment Systems
Company Name: Sullair, LLC
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Experienced
Job Schedule: Full time
Summary of the Position:
The Customer Service/Order Entry representative for the OEM/Unit Team shall process the OEM/Unit sales orders and order management. Customer Purchase Orders (“PO”) are to be processed and entered the same day with accuracy and attention to detail. Customer service call center responsiveness shall maintain Sullair’s Goal of Service of 95% within 60 seconds and maintain the Abandoned Calls rate (Abandon rate goal is less than 1%) for our internal and external customers. In addition to call center responsibilities, this role will respond to email inquires within the same business day.
Duties and Responsibilities:
Professional Experience and Key Skills:
The successful candidate is responsible for complying with Sullair’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.
Sullair is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.