EMC SAN Operations

NAS Storage Admin
Hyderabad

• Has an overall experience of more than 10yrs in Infrastructure services with minimum 7yrs on Storage domain
• Experience of Leading a team of minimum 10 Technologists
• Excellent understanding of Storage architecture
• Subject matter expertise on 2 or more EMC Storage products (VMAX, Unity, VNX, SRDF), NetApp (Cdot, 7mode), HNAS, CISCO SAN
• Knowledge on complete ITIL process (minimum foundations certified)
• Successfully implemented one or more Continuous service improvement initiatives to drive Efficiency, Process Standardization or Automation
• Good people management and leadership skills
• Good at mentoring and delegation
• Client focused with regards to service delivery
• Good analytical and Problem solving skills (the ability to think logically through a problem)
• Must have the initiative, tenacity and commitment to see problems through to resolution
• Commitment and vision towards Automation drive
• Able to respond to and resolve client queries and requests in a timely manner
• Understanding Project Management concepts and exposure to drive and deliver successful Project implementation
• Ability to produce clear and concise documentation
• Good at project delivery management and service management skill
• Effective communication skills in both verbal and written English
• Ability to work well under pressure
• A flexible approach with "Can do" attitude
• Comfortable with MS Office tools (Excel, Project, Powerpoint), PowerBI

Person Profile:
• Effective communication skills in both verbal and written English
• Client focused with regards to service delivery
• Self-driven and able to work independently or within a team
• Good analytical and troubleshooting skills (the ability to think logically through a problem)
• Must have the initiative, tenacity and commitment to see problems through to resolution
• Able to respond to and resolve client queries and requests in a timely manner
• Works well in a team
• An ability to work well under pressure
• A flexible approach
• Ability to work shift patterns and provide out of hour's on-call support
• Ability to provide clear and concise documentation
• Good 3rd Party Liaison, i.e. Suppliers of storage products and hardware for problem resolution
Shifts (24*7 readiness required)