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Junior Service Delivery Manager

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Location: Sofia, Sofia City Province, Bulgaria
Job ID: 743999738498077HS
Date Posted: Apr 21, 2021
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.

With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit https://www.hitachi-solutions.co.uk/ .

The candidate will :
  • Have a passion for Service Delivery, customer satisfaction and solution adoption
  • Be passionate about customer satisfaction and continuous service delivery improvements.
  • Drive customer growth by understanding your customers needs. Deliver excellent customer service to ensure retention
  • Be an advocate for the Hitachi brand.
  • Have an ability to work with all internal Hitachi departments to enhance processes and relationships


Job Description

Responsibilities
  • Ensure regular and proactive stakeholder engagement for service contracts.
  • Act as an escalation for the Application Support processes.
  • Collaborate with internal stakeholders to establish a 'One Hitachi One Customer' relationship across all departments
  • Ensure Service Governance and Service Delivery Plans, service contracts and
  • service %margins are documented and maintained.
  • Establish CSI plans, review with the head of Service Delivery. Maintain Renga for customer data and reporting.


Qualifications

Requirements
  • 2-3 years as an SDM /CSM
  • Strong interpersonal skills
  • Previous exposure to D365 is preferable
  • Excellent written, oral and presentation skills

The Service Delivery Manager will report to the Head of Service Delivery and this will be a 85% client facing role.

Additional Information

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy
Policy located at http://www.hitachi-solutions.co.uk/privacy-policy/
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