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ITOM (OpsRamp) developer

Location: Hyderabad India
Job ID: 1009985HV
Date Posted: Aug 21, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Sales, Marketing & Product Management

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About Company:-

For over 100 years, Hitachi Vantara Federal has been inventing the future through an innovative mindset and leading the way in data-driven solutions. Hitachi Vantara Federal is meeting an urgent and fast-growing demand that combines technology, intellectual property, and industry knowledge to deliver data-managing solutions. Our company is positioned to continue to deliver extraordinary outcomes that help enterprises improve their customers' experiences, develop new revenue streams, and lower the costs of businesses. We drive advantage for our clients by combining IT, operational technology (OT), and domain expertise. Join our team today to help continue to make the extraordinary happen.

Job Purpose
This is a key role for our infrastructure projects. It provides support for our global delivery data center infrastructure and operations teams, with an emphasis on OpsRamp and Nagios monitoring and plug-in development.
This role is responsible to liaise with internal and external parties to solve infrastructure problems, provide technical advice to management and ensure that the infrastructure is stable.

Responsibilities
• Experience in deploying IT-Operations management tools such as Nagios and OpsRamp
• Delivery of consulting services to install, configure, and integrate software products with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
• Define and maintain Monitoring - Alerting criteria, and develop plug-ins to monitor servers, network devices, and enterprise storage systems
• Develop custom software solutions as required through scripting and software development
• Scripting and automation using Linux shell, Python, and Perl
• REST API development
• Perform testing of Nagios plug-ins in development environment, roll out to production and monitor/feedback for enhancement
• Perform OS/Network and monitoring applications implementation
• Provide ongoing technical support, problem investigation and resolution for OS, Network, Monitoring tools on 24x7 on-call basis
• Responsible for vendor escalation
• Develop/maintain system implementation documents, knowledge base, service reports and operational procedures
• Assist with identification of implementation risks and with development of mitigation or avoidance plans

Qualifications
• Strong scripting skills, using Linux shell, Perl, and Python
• Significant experience in API integration and data mapping
• System management and automation scripts development experience (using Powershell, WMI, VBScript, Shell, Perl, etc.)
• Familiar with Linux, open source technologies, and IT operations procedures and standards
• Experience with open source systems management and development tools, such as: Nagios, Apache, Ansible, git, and the ELK (Elasticsearch, Logstash, Kibana) stack.
• Configuration and deployment of Nagios and GroundWork
• Familiar with Hitachi Vantara products (enterprise storage, blade and rack-mount servers)

Must-have skills
• Strong scripting skills, using Linux shell, Perl, and Python
• Significant experience in API integration and data mapping

Desired skills
• ITOM developer or architect experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Cloud Orchestration, Operational Intelligence, Orchestration)
• Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
• Experience supporting implementation efforts using the Agile/Scrum methodology
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