Customer Service Specialist - 24/7 Support Centre

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions.

The Opportunity

We have a new and exciting opportunity available for a motivated and experienced Customer Service Specialist to join our National Customer Care team. Based in Revesby, this position will make you the first point of contact for all inbound queries relating to pricing, parts, availability of stock and customer orders.

This role will be best suited for someone who has a high level of attention to detail as you will be entering essential information in an accurate and timely manner. If you have a genuine desire to understand customer needs and build valuable relationships, then we want to hear from you!

As the ideal candidate, you will have:

• A Safety First mindset, ensuring the HCA Safety Culture is embraced, displayed and driven from within
• Experience working within a high-volume, dynamic, call centre or customer service environment; exposure to high volume order processing or previous internal/counter sales experience will be a distinct advantage.
• A helpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex issues
• Intermediate to advanced ability to navigate multiple systems and databases
• The ability to professionally articulate and clearly communicate to internal and external customers

Benefits

Work with a global leader and make a big difference in a company that stands in its own right. We are offering:

• $$$ A rewarding pay rate + the opportunity to earn company biannual bonuses
• Permanent Full Time Position in a leading OEM with long term job security
• Full corporate uniform supplied
• Continuous training and upskilling with real career development opportunities
• Rewarding employee benefits on a range of goods and services with exclusive staff discounts
• Supportive management who value your input in finding new and improved ways to achieving success
• Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.