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Collection Specialist

Location: Michigan City, Indiana, United States
Job ID: R0002333
Date Posted: Apr 15, 2021
Segment: Industry
Business Unit: Hitachi Industrial Equipment Systems
Company Name: Sullair, LLC
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Job title:

Collection Specialist

Reports to:

Credit Manager

Summary of the position:

Under the direction of the Credit Manager, this position is responsible for the collection efforts for a portion of the Accounts Receivable portfolio and will be based in Michigan City, Indiana.

Duties and responsibilities:

  • Contact customers regarding past due invoices in a professional manner while maintaining good customer rapport
  • Account reconciliation and researching payments to resolve invoice disputes and discrepancies
  • Able to provide payment information and explanation for non-payment of invoices
  • Ability to work with CSR’s, Sales Reps and other internal personnel regarding accounts receivable issues
  • Maintain follow-up system on collection efforts, accurate notes and files
  • Resolve Accounts Receivable issues for orders on credit hold
  • Assist in other areas, as needed 



  • Associates Degree required 

Professional experience:

  • 5-7 years of experience in Commercial collections working directly with customers
  • Intermediate level Microsoft Office Suite skills (Outlook and Excel)
  • Strong organization skills; must keep track of large number of customer accounts and their current status
  • Experience in SAP is helpful

Key behaviors:

  • Work under general supervision
  • A certain degree of creativity and latitude is required
  • Requires excellent communication, customer service and negotiating skills

Direct reports:

  • N/A

The successful candidate is responsible for complying with Sullair’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Sullair is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

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