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Products and Spare Parts Order Management Logistics EMEA

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Location: Zaltbommel Netherlands
Job ID: 1010406HV
Date Posted: May 5, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Supply Chain

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The Supervisor Order Management Product and Spare Parts (GSCG EMEA) leads the Product Order Management Team - Spare Parts Order Management Team in the EDC.

  • Manages the department to increase customer experience. Prepares and update various work- and sales orders for the EDC activities. Monitor RMA's. Monitors all orders and provide support to operations in the EDC, Sales Operations teams and other stakeholders in EMEA.
  • Verify all orders and prepare order reports daily and respond to all inquiries for all status order and resolve all customer issues (due dates, supply constraints etc.).
  • Monitor and evaluate all order issues and resolve in discrepancies in the order process and ensure accurate billing of all bookings.
  • Directs the activities of staff members responsible for contacting Sales Operations Teams, Customers, and other stakeholders to resolve issues. Works in cross-functional teams to develop actions to improve customer satisfaction.
  • Establishes policies and systems to monitor Order Management and spare parts logistics, improving customer experience.
  • Measure and Publish key performance indicators, management reporting on KPIs and monthly statistics for Order Management and spare parts logistics.
  • Create and review Standard Operating Procedures (SOP's).
  • Ensure company compliance with regulatory and internal policy requirements relating to export compliance.
  • Solving exceptions in spares shipments to engineers and customers proactively and efficiently within agreed client service levels24/7 standby team, coordinate the team, which is available for the EDC standby service, ensure that the team is well trained, and that all knowledge is available for the team members to service our customers and field engineers.
  • Maintains the highest quality level which we support within the Global Supply Chain Group.
  • Monitors order management processes en identify and resolve bottlenecks.
  • Administrative and logistical tasks such as replenish and monitor stock levels in local strategic stock locations within EMEA.
  • Creating repair orders to repair centers, monitor lead-time and return of repaired spares stock.
  • Take control off the complete handling of incidents: identifying, registering, acting, communicating, check and if needed escalate.
  • Identifying improvement opportunities and take initiative to realize these improvements.
  • Represent team in the daily OPS meeting.
  • Gives guidance and supports the team members of both teams and carries out performance reviews of the team members.
  • Works closely with CS-S and spares planning team to achieve the KPIs for On-Time Delivery, Repair Turnaround Time, and Defective part returns.
  • Identifies improvement opportunities and take initiative to realize these improvements.
  • Collaborates closely with 3rd Party Logistics Provider (3PL) to ensure quality of their service and participate in QRBs (both Global and regional) with this 3PL.
  • Performs or organizes yearly audits of the strategic stocking locations that are managed by the 3PL.
  • Audits and approves purchase orders and requisitions that are raised by the members of the purchasing team.
  • Organizes supplier assessments where needed.
  • Collaborating with IT and other GSCG business partners to facilitate requirements gathering, project/enhancement scope definition, and resolution to challenges arising from processes that span across business functions and geographies.

  • Strong customer service skills.
  • Good English written communication and verbal skills.
  • Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment.
  • Good interpersonal skills.
  • Lead by example.
  • Detail-oriented and problem-solving, with ability to employ leadership and critical thinking.
  • Proactive thinking and acting.
  • Good coaching skills, able to give direction, and work within a team environment.
  • Be a good example in behavior and cultural values and promote which we follow in the company. The Global Supply Chain Group cultural values needs to be promoted and always adhered to.
  • Willingness to travel as needed, domestic and internationally.
  • Demonstrates strong analytical and problem-solving skills including "root-cause" analysis.
  • Must be comfortable in a highly dynamic environment, working with a variety of disciplines.

Education - Experience
  • Bachelor's degree level of thinking.
  • Minimum 5 years-experience in international global supply chains / logistics.
  • Experience using Microsoft Excel for data analysis.
  • Experience leading change initiatives, managing projects.
  • Demonstrated leadership, coaching and relationship management experience.

Skills - Abilities
  • Able to work in a cross functional Team.
  • Excellent verbal and written communication skills.
  • Must have experience working with international vendors.
  • Must be able to evaluate vendors as part of the process to qualify vendors as an approved source for use in production.
  • Must be able to negotiate in a win/win situation.
  • Must be self-motivated and results oriented.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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