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Product Support Representative - Roy Hill

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Location: Forrestdale, Western Australia, Australia
Job ID: DNYBK_1620627638
Date Posted: Jun 9, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions.

The Opportunity

We currently have an exciting opportunity for a trade qualified HD Fitter / Electrician to join our team based at Roy Hill as a Product Support Representative. This permanent role will allow you to access OEM training while you build a long-term career in a global company. Working an 8/6 FIFO roster, you will work as part of a team and drive the reliability and availability of the mobile fleet while keeping an impeccable safety record.

Main responsibilities include:

  • Organizing and providing feedback on any reliability related issues or concerns regarding the large fleet of Hitachi Construction Machinery Australia (HCA) mining equipment onsite
  • Providing assistance to Service Personnel and Parts and Service Advisors as required, helping with parts and technical concerns
  • Identify areas for improvement and work with the customer to address any shortcomings
  • Escalate all issues to relevant teams and within a timely manner
  • At all times maintain an open communication and good working relationship with customers, peers and other departments
  • Ensure that all interactions with internal and external customers and stakeholders is professional and courteous as you are required to continuously 'Promote & Enhance' Hitachi's promise of Total Customer Satisfaction

To be successful in this role you will have:

  • Relevant Diesel Mechanic or Electrical trade qualifications or
  • Previous experience in a leadership role with frontline operational experience with the desire to develop, influence and motivate a team of operational staff
  • Working knowledge of planning and scheduling with the ability to deliver in tight timeframes
  • Demonstrated background experience with Hitachi mobile equipment will be highly regarded
  • Good communication and customer service skills and the ability to build long term relationships
  • Safety focus and abide by site safety processes

Benefits

Work with a global leader and make a big difference in a company that stands in its own right. We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Rewarding salary package + the opportunity to earn company bi annual bonuses
  • Rewarding employee benefits on a range of goods and services with exclusive staff discounts
  • Ongoing training and opportunities for upskilling with access to the latest technologies
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

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