Cloud Service Delivery Manager

The Company

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. We present Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

What you will be doing:

You will bring strong knowledge in Systems Administration - troubleshooting skills with Linux, Unix, or Windows. You should be very strong with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. This role requires advanced troubleshooting - delivering solution, the use of sophisticated DevOps tools with AWS (CSP) experience/knowledge. Working with other Cloud Engineers, you will manage tickets and escalations as an L2 and will help mentor L1 engineers. You will have a systems admin background and currently functioning as a Cloud Engineer at a high L1 or L2, able to troubleshoot server issues.

What you bring to the team:

• Act as Tier 2 Support Engineer for the most common - newly announced AWS components and services
• Act as Technical POC for customers.
• Good understanding of RDBMS data stores, including Oracle, MySQL, or PostgreSQL
• Possession of excellent analytical and problem-solving skills
• Experience with DevOps methods and tools, including Jenkins, Ansible, Git, chef, Docker, or Kubernetes
• Experience with python, bash, PowerShell, node.js
• End to End configuration of any alerting tool.
• Good Communication - communicator (Verbal - written)

What qualifies you:

Must Have:
• In depth knowledge of UNIX/Linux and Windows Environment
• End to End configuration - trouble shooting of the web and application servers (Nginx, Apache, Tomcat, IIS)
• Good written and verbal English communication
• Minimum two years of experience required for tier 2 support with overall experience of not more than 5 years
• Aware of any DevOps tool and Scripting language
• Open to available 24/7 support (If required)
• Positive attitude should be able to adapt and work based on business demand

Good to Have (at-least one certification):
• Proficient experience on System Administration (Linux / Windows) - Certified
• Should have experience on AWS, secondary knowledge of Azure or Google is great. First level certification is highly desired

This role will be in direct support to the US government and therefore US citizenship is required.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and part-time arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge