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Customer Solutions Architect

Location: Maidenhead, POST-BER, United Kingdom
Job ID: R0002870
Date Posted: Jun 2, 2021
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi Europe Ltd.
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Role Overview

Hitachi Europe Ltd (HEU) are looking for a Customer Solutions Architect to join the Information Technology Group (ITG). This role will report into the Head of Customer Solutions & Projects and will operate across the department to define how corporate solutions are best deployed to customers. The successful candidate will help architect the solution design for customers whilst ensuring it fits within the corporate parameters to ensure the successful delivery of a coherent and high-level customer service.

This role will also act as a technical project manager to implement solutions autonomously, such as the rollout of existing solutions to smaller customers. The successful candidate will work as part of the design authority team and will have responsibility to consider customer needs and adopt solutions as appropriate.

The key stakeholders for this role will be HEU & ITG management team, ITG, customers (Hitachi Europe Ltd and the Hitachi Operating Companies), regional Companies (RHQ/RC), ITSD Japan, the Shared Services Management Team and infrastructure suppliers.

Main Tasks and Responsibilities

  • Solution architecture & designs

  • Development of implementation plans

  • Delivery of customers solutions

  • Support with enterprise cloud operations

  • Demonstration of solution architecture expertise e.g. O365, Okta, Zscaler and Azure

  • Collaboration with Project Managers to ensure projects meet the brief

  • Delivery of a high-level customer service, ensuring that all customer communications are dealt with promptly

  • Regular provision of project progress reports

Key Skills and Experience

  • Solution architecture experience

  • A strong IT technical background

  • Delivery of high-level customer service

  • Understanding of O365, Okta, Zscaler and high-level networking

  • Stakeholder management

  • Strong communications skills

  • Ability to multitask and prioritise workloads

  • Organised and proactive

Benefits Package
Company Funded Benefits;

  • Market competitive salary and discretionary bonus scheme

  • Generous holiday entitlement - with the option to buy up to an additional 5 days per year

  • A Holiday Banking scheme allowing you to bank untaken holiday to use another year

  • Group Personal Pension

  • Private Medical Insurance with self-funded option to cover family members

  • Employee Assistance Programme available to all employees

  • Personal Accident Insurance

Voluntary Benefits (funded by employee) including;

  • Cycle To Work scheme

  • Gym Membership

  • Dental Insurance with option to include dependent children

  • Health screening

  • Dining card

Company Overview 

Hitachi Europe Ltd is a social innovation company with headquarters based in Maidenhead, England. The company’s European operations employ over 550 people to deliver services and solutions to customers in several key business areas. The company's portfolio includes digital media products, industrial components and equipment, European procurement and sourcing, research and design, information systems. 

HEU is also responsible for managing a Shared Services Group that provides the Company's business units with a range of innovative and effective common services that deliver value, create ‘lean’ processes and support growth and development - including HR, IT, Legal, Finance & Accounting, Corporate Communications & Sustainability, and Business Development. 

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